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Associate principal engineer

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Dynamic operational leader with a proven track record at Cart.com, excelling in fast-paced environments. Adept at problem-solving and critical thinking, I foster teamwork and collaboration while managing time efficiently. Committed to continuous improvement, I leverage strong communication skills to enhance team performance and adapt swiftly to new technologies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

 Detail-oriented administrative professional with extensive experience in supporting medical staff and improving patient satisfaction. Proven track record in managing schedules, training staff, and streamlining processes to boost operational efficiency. Strong communication and project management skills, with a focus on proactive issue resolution. Adept at multitasking and thriving in dynamic environments. 

 Overall 13 years of experience in BPO and Investment Banking across Operations & Support, Project Management Office, Equities Settlements, BMSC - Global Reporting Utility, Client On-Boarding and SWAPS Reporting.  Proficient at Managing & Leading teams for running successful Operations/Quality Assurance with experience of developing service standards and meeting service levels for business excellence. 

Operational Lead: Having16+ years of experience in information technology.
- 10+ Years of experience in Murex Application, Production and Environment Support(UAT&DEV) of 3.1&2.11.Also worked on Binary upgrade for Murex 3.1v28 to v39.
- Having 2+ years experience in Calypso & Apex application and batch support.
- Handling Capacity Management, ITRS Geneos monitoring improvements infrastructure upgrades, reporting & knowledge documentation with the primary objective of improving the support service level for our stakeholders – the business, auditors and IT management.
- Hands on working experience in Fixed income, Repo, Foreign Exchange, Money markets
and derivative products in technology (Application Support).
- front-to-back detailed business and system requirements gathering, analysis, design, participating and monitoring the testing, implementation and integration process
- Having good understanding on Trade Life Cycle on Fixed Income (BOND), FX, IRS
- Experienced in Service Delivery Options (L2, L3 support) and ITIL/ITSM Process. (Incident Management, Problem Management, Change Management).
- Documenting the requirements, functional specifications, Test Cases, conducting the presentations, walkthroughs, workshops
- Be the escalation point for the 1st line support teams for any issues or queries around functionality, usage, trade flows or static data. Troubleshooting overnight batch failures, reporting issues and other performance related problems, based on the criticality escalated to core development team. Also Performing batch improvements, Identifying and fine tuning, fixing the long running batches basing on the DB statistics and working on enhancements and bug fixes.
- Manage resourcing across OFF-SHORE for weekend activities which involves close co-­ordination & execution planning of weekend changes and other market mandatory events.
- Responsible for task allocation to team members and providing guidance in completing them with in stipulated time . and Monitoring team performance and ensuring team meets predefined SLAs..
- On-boarded the front office applications within the existing Risk support framework and Implemented follow the sun support model for all Risk and FO applications [APEX]
Release Management: Tracking the change requests, implementing the change requests in production environment. Preparing Monthly metrics on the Problem tickets and CR’s implemented.
· Validating the JIRA’s from the build team and support team to be implemented in PROD.
· Handling PRE-CAB meetings and validating the technical and functional aspects of the change.
· Hosting the CAB meeting for the release and validating the RFC from a support perspective.
· Contributing the design for the DEVOPS model. Using service now/Remedy for Change management (GITLAB for Versioning/Jenkins/Master Deploy)
· Automated the release process and technical implementation.
· Post-release validation of the success of the items implemented in PROD.
Incident and Problem Management Lead: Responsible for logging incidents, tracking incidents, and making sure all incidents are logged with full details and preparing incident reports. Write up and communicate postmortem reports and the daily end-of-day summary to users and senior IT management globally.
Service Continuity Management Lead:
· Experienced in handling the disaster recovery test.
· Automated the DR for the murex environment.
· Experienced in handling critical activities like quarterly maintenance windows (patching of Unix,DB,and Windows hosts).

Daniel Chludzinski

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Operational Lead

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