Daniel Canning

Confident using Halo and Jira for ticket management, with hands-on experience providing technical support across Microsoft 365, Intune, Exchange, Teams, Active Directory, domain controllers, and endpoint management. Experienced in troubleshooting user account issues, password resets, access management, hardware/software problems, software installation, device enrolment, and network connectivity issues.

Act as a first point of contact for users requiring IT support via tickets, phone, and email. Skilled in documenting incidents, escalating complex issues, supporting business-critical systems, and delivering clear communication to end users.

Led troubleshooting for the Gigago application, liaising with Salesforce teams to investigate and resolve complex issues. Strong problem-solving skills with a calm, methodical approach to high-priority incidents and end-user support.

Microsoft 365 | Intune | Exchange Online | Microsoft Teams | Active Directory | Azure AD | Domain Controllers | Endpoint Management | Microsoft Defender | Password Resets | Account Lockouts | Hardware Setup | Laptop & Desktop Support | Software Installation | Network Troubleshooting | Halo | Jira | PowerShell | CMD | pfSense | NetAdmin | Incident Management | Salesforce Application Support

• Operated in units, including Emergency Response and Violence Suppression, contributing to crime reduction and public safety
• Successfully managed investigations involving suspects and victims, ensuring accurate reporting and resolution
• Participated in historic events, such as the Queen's funeral and coronation, requiring precision and professionalism
• Utilized law enforcement software to track cases, analyze trends, and support operational planning

• Delivered excellent customer service across various departments, maintaining high operational standards including, DOTCOM, Warehouse, Checkout, Produce, Dairy and Grocery.
• Trained colleagues in IT systems and workflows, improving efficiency across teams
• Supported stock management and minimised waste through data-driven planning
• Warehouse Management ensuring deliveries are efficient and correct procedures are in place

• Collaborated with a men's mental health company on set, where I gained hands-on experience in videography, video editing, and post-production.
• Strengthened proficiency in Adobe Premiere Pro, while also honing skills in Adobe Photoshop for graphic design and image editing.
• Created and edited original content, contributing to the company's mission and developing my personal portfolio.
• Successfully balanced practical industry work with academic studies, enhancing both creative and technical problem-solving skills.
• Developed a keen eye for visual storytelling, further fueling my passion and opening doors to new opportunities within the media industry.

• Provided excellent customer service in a fast-paced environment, ensuring a positive dining experience for all guests.
• Managed customer orders, delivered food and beverages, and responded to special requests in a timely manner.
• Demonstrated strong communication skills, working effectively with team members to maintain efficient service.
• Handled cash and processed transactions, ensuring accurate billing and payment processing.
• Assisted with opening and closing duties, including setting up and cleaning dining areas, maintaining inventory, and restocking supplies.

• Operated tills efficiently, processing transactions and handling cash, credit, and debit card payments with accuracy.
• Restocked shelves, maintained product displays, and ensured store cleanliness, creating an inviting environment for customers.
• Supported inventory management by monitoring stock levels and assisting with deliveries and stock rotation.
• Worked collaboratively with team members to meet daily store targets and maintain high levels of customer satisfaction.