Daniel Brown

This role was supporting the Crown Prosecution Service account. I was part of the initial team from DXC bringing on this new client. Initially supporting the general IT desk we had to create numerous documents to support various systems due to this being a new client. Following this I was in charge of the user access management ticket queue in which I was Domain Admin / Exchange admin.

• Knowledge of active directory domain admin which included account creations / disablements, shared mailbox creations along with various other types of tickets.
• Creation of account emails using the Hybrid2 Environment
• Created multiple ticket queue filters to ensure SLAs did not breach

This role was supporting the St James Places account. Began supporting general IT on the main desk eventually becoming a senior dealing with escalations and assisting Team Leaders / The general desk with any tickets that are difficult. Following this I assisted with the Salesforce desk when the backlog was high while keeping up my work with the general desk.

• Offered technical expertise to contribute to 2nd and 3rd line of support.
• Acquired, set up and configured hardware and software to meet specific customer requirements.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
• Used Service Now to track support tickets and document actions.

• Cashier work handling money
• Customer facing
• Responsible for Health and Safety on the forecourt
• Manual lifting of coal and gas
• Tyre fitting

• Dealing with customers on the frontline
• Diagnosing issues with various computer systems
• Repairing damaged hardware
• Building custom PCs with specific parts included
• Cashier work handling money