Daniel Brock
Norwich,Norfolk
Summary
A dedicated professional with a strong foundation in leadership and management, supported through a comprehensive apprenticeship. Trained in Six Sigma methodologies and skilled in team leadership and supervision, ensuring efficient operations and productivity. Able to adapt leadership style to bring the best out of team. Holds a retail apprenticeship certification, complemented by strong mathematics and English proficiency. Committed to leveraging these skills to drive organizational success and pursue opportunities for continuous growth within the industry.
Pervious experience of gaining extra roles, company first aider and fire champion as well as a charity champion, dealing with individuals and companies, ensuring grants were set up and dealt with and having publicized meetings with local press, the biggest one being the Norwich puppet theatre and local MP.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Process Supporter
Lotus
, Norfolk
2024.12 - 2025.12
- Managed team of 15, ensuring compliance with daily KPIs.
- Conducted daily problem-solving to address operational challenges.
- Oversaw audits to maintain quality standards.
- Liaised with various departments to resolve issues and meet delivery targets.
- Executed onboarding processes for new team members.
- Facilitated disciplinary and procedural meetings as required.
- Performed team appraisals to support staff development.
- Ensured adherence to ISO 9001 standards throughout operations.
Acting Team Leader
Emira 3
, Norfolk
2023.08 - 2024.12
- Supervised a team of 10 to 15 members, achieving top document review scores.
- Collaborated with cross-functional teams to resolve quality defects effectively.
- Contributed four months to developing and implementing new interview and onboarding processes.
- Filled in for Supervisor during absence to maintain operational continuity.
- Training Team leaders in the role
- Facilitated open communication channels for better problem-solving and idea exchange.
- Participated in quality and review meetings to uphold standards.
- Ensured targets met consistently, aligning with delivery and quality expectations.
General Operative
Lotus
2015.01 - 2024.12
- Evora end of line Ramp general operative. In charge of following process to build Evora, ensuring they meet the specification required.
- Maintain workspace to 5'S standards, ensuring stock issues are highlighted and assisting where needed.
- Supporting Learning academy with onboarding and open days.
- Testing and assessing new potential employees.
- Taking on extra roles to help support the business and be an active team player.
Rectification- end of line
2021.01 - 2023.08
- Repairing each vehicle after water and squeak and rattle tests.
- Helping with the paint finals team to complete cars ready for PTS.
- Ensuring each vehicle passes every quality examine.
Product Coach
Lotus
2021.01 - 2022.01
- Trained and assisted new personnel, engineers, and management during initial VP build of Emira.
- Authored process manuals and conducted fault finding to support repairs and rectification.
- Organised storage of parts and coordinated processes for receiving missing components for each VP build vehicle.
AGENCY STAFF
CONTRACT PERSONNEL LTD
2013.09 - 2015.01
- Working at Lotus as a general operative. Started on fluid fill working all models of cars before moving to the Evora end of line ramp.
- In charge of building to process and standards required, while also maintaining my area to 5 S standards.
KIDS CLUB TEAM MEMBER
B&Q
2011.01 - 2013.01
- Coordinated weekly kids club, focusing on basic wooden projects and tool skills development.
- Planned classes, maintained financial records, and managed bookings and staffing levels.
- Collaborated with UK staff to organise a special event for a weekend kids festival in London.
GENERAL DEPARTMENT STAFF
B&Q
2005.01 - 2013.01
- Led a team of 8 as Department Manager for Flooring and Tiling in 2013.
- Ensured achievement of sales targets and service standards through rigorous monitoring.
- Recognised as top salesperson on two occasions while providing inter-departmental support.
- Conducted bimonthly reviews and maintained accurate rotas for team management.
- Executed seasonal set-ups by adhering to project plans and collaborating effectively.
- Designed customised solutions for customers in showrooms, managing follow-up communications.
- Oversaw financial handling in various departments to uphold high operational standards.
- Implemented strategies to meet daily, weekly, monthly, and yearly sales goals.
Education
G.C.S.E/A LEVEL - Mathematics, English, Science (Double Award), English Literature, D&T Electronic, Business Studies and Economics, Drama, French, Performing Arts
COSTESSEY HIGH SCHOOL
Norwich, Norfolk 1998.01 - 2005.01
NVQ Level 2 - Retail
City and Guild Apprenticeship
Level 3 Apprenticeship - Leadership and managment
CMI
2025.05 - 2026.05
Skills
- Leadership and management apprenticeship
- Six Sigma white belt
- Team leadership and supervision
- Retail apprenticeship certification
- Mathematics and English proficiency
Affiliations
- Family Man who enjoys fun and games in life.
- I also enjoy running and taken part in all of the run Norwich 10k and also completed half marathons in sub Two hours as well.
- Reading
- Enjoy mentally challenging myself with escape rooms and puzzles like sudoku.
Timeline
Level 3 Apprenticeship - Leadership and managment
CMI
2025.05 - 2026.05
Process Supporter
Lotus
2024.12 - 2025.12
Acting Team Leader
Emira 3
2023.08 - 2024.12
Rectification- end of line
2021.01 - 2023.08
Product Coach
Lotus
2021.01 - 2022.01
General Operative
Lotus
2015.01 - 2024.12
AGENCY STAFF
CONTRACT PERSONNEL LTD
2013.09 - 2015.01
KIDS CLUB TEAM MEMBER
B&Q
2011.01 - 2013.01
GENERAL DEPARTMENT STAFF
B&Q
2005.01 - 2013.01
G.C.S.E/A LEVEL - Mathematics, English, Science (Double Award), English Literature, D&T Electronic, Business Studies and Economics, Drama, French, Performing Arts
COSTESSEY HIGH SCHOOL
1998.01 - 2005.01
NVQ Level 2 - Retail
City and Guild Apprenticeship