Results-driven Systems Analyst with a strong background in NHS environments, recognised for implementing automation-led service improvements that enhance clinical system reliability. Provides technical leadership and serves as an operational SME, influencing decision-making and ensuring seamless integration of digital workflows that support patient care across acute and community settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Analyst
Manchester University NHS Foundation Trust
03.2025 - Current
Systems Analyst for Digital Systems with nearly a decade of NHS experience operating at senior technical level within a 30,000+ staff acute Trust environment.
Specialising in governance-led configuration, integration resilience and workflow optimisation across Trust-wide Hyland OnBase, PACSgear and ICE platforms, with strong alignment to Epic (HIVE) systems including Hyperdrive, Rover and Haiku.
Operated autonomously and with accountability, provided technical leadership, influenced decision-making, and ensured safe, effective delivery of clinical system changes.
Delivered automation-led service improvements that reduced operational burden and strengthened clinical system reliability in complex, high-availability environments.
Acted as operational SME for OnBase and PACSgear during specialist absence, approved configuration design, and signed off testing.
Consistently focus on enabling safe, scalable and integrated digital workflows that support patient care across acute, community and Local Care Organisation (LCO) settings.
Desktop Technician
Manchester University NHS Foundation Trust
12.2023 - 03.2025
Facilitated Trust-wide HIVE (Epic) rollout for 30,000+ users by deploying 3,000+ Rover devices and validating Hyperdrive TDR.
Delivered hands-on support in clinical environments, promoting safe system adoption and user confidence to ensure continuity of patient care.
Provided desktop support for users across multiple departments within the healthcare organization.
Troubleshot technical issues related to operating systems and applications for staff members.
Installed, configured, and upgraded hardware and software on various computer systems.
Digital Technician
Manchester University NHS Foundation Trust
04.2022 - 12.2023
Operated imaging equipment to assist in medical diagnostics and procedures.
Maintained and calibrated imaging devices to ensure optimal performance.
Executed enterprise Active Directory administration, managed SCCM deployments, and automated OS imaging to streamline processes.
Conducted infrastructure troubleshooting across distributed estate, enhancing performance of Azure AD, HSCN, and endpoint management.
Security & Identity – HIVE Tech
Manchester University NHS Foundation Trust
10.2022 - 12.2022
Validated EMP/SER provisioning and ensured role-based access governance during EPR implementation.
Developed secure access management processes to streamline reporting
Assisted healthcare professionals with technical support during patient procedures.
Skills
EPIC integration
HL7 Validation
Clinical Documentation
Systems Analysis
Workflow Building
Project Management
Epic PRD & TST
EMIS
OnBase
PACSgear
BloodTX
ICE
PatientMPower
Rover & Haiku
Affiliations
MBCS – Professional Member, British Computer Society
Advanced Registered IT Technician (AdvRITTech)
Senior FEDIP Practitioner
Certification
• Certified OnBase Healthcare Administrator Associate • ServiceNow IT Leadership Professional Certificate • Advanced PowerShell & Active Directory Automation • SQL Essential Training • Currently progressing towards Chartered IT Professional (CITP)