Innovative Digital Developer with 4 years of experience dedicated to solving the unique hurdles of the public sector. A Liberty Create specialist with a traditional coding background, I am passionate about moving away from siloed builds toward scalable, reusable frameworks. To support this, I currently partner with Netcall to evolve their platform's approach to modularity. I excel at identifying where new technologies can bridge the gap between legacy systems and modern requirements, ensuring every solution is as efficient for the end user as it is for the developer.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Digital developer
Tewkesbury Borough Council
2023.06 - Current
Architected and delivered a scalable Golang cloud API in AWS to seamlessly interface Netcall Liberty Create with Alloy, consulting with alloy development teams to pioneer a modular, multi-authority backend model in Alloy to reduce friction during local government reorganisation.
Directed delivery of high-scale builds focusing on modular design patterns and reproducible components; collaborated with Netcall to enhance platform functionality for improved versioning, deployment, and cross-authority collaboration.
Netcall Suite Expert. Led the end to end delivery of the full Netcall ecosystem, including RPA to automate food voucher redemption for thousands of vulnerable residents, Liberty OPA for secure on-prem to cloud data transfers, and migrating Tewkesbury Borough Council's contact center to Liberty Converse which was nominated for an award by IESE.
Demonstrated expertise in HTML, SCSS, JS, and Vue.js; delivered complex Code Studio tasks, fully responsive custom themes, and high-performance widgets that enhance platform functionality.
Delivered projects using DSDM Agile methodologies, leveraging Jira for rapid development increments and Confluence for comprehensive technical documentation.
Junior digital developer
Tewkesbury Borough Council
2022.06 - 2023.06
Web developer
WH Management Group
2021.04 - 2022.06
Developed and maintained responsive website designs, improving user experience across various devices.
Enhanced web design and usability through targeted UX testing.
Customised content management systems (WordPress) to align with client requirements, facilitating efficient website updates.
Education
Certificate of Higher Education - Mathematics
Coventry University
2019.10 - 2020.05
Multiverse
2025.03 - 2026.04
APMG
2025.04 - 2025.05
Skills
Netcall Platform (Create, RPA, OPA, Converse CX) along with Netcalls current AI offerings
Digitalising processes and digital transformation
Firmstep, engage, alloy, uniform
REST, SOAP APIs and web services
Programming languages (HTML, CSS, JS, Vue, Python, Golang, SQL)
Vice President, Head of Digital at ConneQT Business Solutions, Business Transformation ServicesVice President, Head of Digital at ConneQT Business Solutions, Business Transformation Services