Daniel Barrott

I am a highly motivated Senior Leader within the tourism and event industry, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. With over 10 years experience in operations and customer experience, I offer strong organisational leadership and communication skills honed through various roles.

Passionate about the natural world, people and inspiring positive change, my leadership is underpinned by values, vision and motivation which have proven successful for team/individual development and resulted in consistent positive KPI results.

Within my current role as the Eden Project Head of Operations, I manage both the day to day and long term operations, leading a team of 110 employees across many disciplines (Duty Managers, Box Office, Membership, Stewards, Site Safety and Security, Cash Office, Housekeeping, Ice Rink, Programme facilitators).

I am also the Operations Manager for the Eden Sessions, leading the project management for the install, derig and equipment infrastructure for the events as well as all operational and security activity for each event.

Key achievements:

Development and Implementation of a robust long term operating plan, ensuring the safe and efficient operation of a large tourist attraction without compromise to experience and profitability.

Spearheading the enhancement of the Guest Experience through the introduction of Brand Standards, designing and embedding customer service training, standard operating procedures and auditing transforming operational processes to ensure clear role expectations across the organisation and targeted performance monitoring.

Redesign of the Eden Sessions Operations to maximise efficiency and increase guest satisfaction scores reaching the high 90 percentile from 2022.

Head of the Emergency Management Team, working with the Health and Safety Manager and local emergency agencies to design, test and review Emergency and Crisis procedures. I also run sessions for Falmouth University in large event crisis management and eco-tourism management.,

Managing change throughout the business, streamlining the workforce promoting efficiency and training/recruitment of dynamic multi-team skill sets during a period of sustained difficulty for the south west tourist industry.

Restructuring and refocusing of the Technical Services (Maintenance) team to prioritise compliance and PPM workstreams as well as introducing a system to log reactive and CAPEX workstreams. Focus in training the team to complete more general maintenance tasks offering better cross functional support in house reducing budget on external contractors.

Development of the Planning and Programming forum providing clear communication and input across a large workforce to maintain a busy workstream, program and event calendar.

Professional project management specialist with experience working with both internal and external teams to accomplish short and long term project goals in varied sectors i.e event management, maintenance installs.