Aha! (product mgmt)
Daniel Annan
Program Manager / Change Manager / PMO Manager
Summary
Change Implementation Program Manager with demonstrable expertise in change management, transformation, software implementation and automation projects.
Overview
3
3
Certifications
Work History
GLOBAL IMPLEMENTATION PROGRAM MANAGER [2023-Date]
Hogarth Worldwide
Accountabilities:
- Driving innovation and manage multiple implementations of complex multi-facet transformation, innovation and process optimization projects globally
- Providing ongoing governance around change management, automations, tools development, process optimisation and innovation. leveraging data & analytics, project and software tools and methodology
- Conduct effective change management and align with internal and client key stakeholders
- Contribute towards the continuous optimisation of integration process by consistently feeding back on potential improvement areas
Key achievements:
- Standardised the use of a common project management tool (Wrike) across all global locations and cross functional teams
- Established robust software powered project management delivery and governance workflows
- Setup of systemised data collection and analysis to support strategic decision making
- Managed the development team responsible to creating and integrating automated delivery workflows
IMPLEMENTATION PROGRAMME MANAGER [2018-2023]
Bluejeans by Verizon (UK)
Core Activity: Deployment management of the organisation's SaaS application
Accountabilities:
- Leading solution implementations and associated deliverables as defined by the change program and/or customised deployment plan
- Partnering with our distributors to develop bespoke customer solutions deployment strategies
- Setting / managing client expectations and day-to-day interaction; ensuring all internal and customer stakeholders remain aligned and updated
- Driving escalation and mitigation of risk and issues as and when they arise
- Managing project scope / requirements changes – risk identification, and contingency planning
Key Accomplishments:
- Consistently delivered a successful customer on-boarding experience across my implementation project portfolio valued in excess of £20M - achieved an average client project delivery satisfaction rating of 9.7 out of 10
- Established longstanding customer relationships developed throughout the project thereby enabling the organisation to subsequently leveraged them as referrals
- Successfully instilled a culture of continuous quality assurance and process efficiency optimisation within the organisation - resulting in significant improvements in; process automations, forecast and variance analysis, project reporting, and risk management
IMPLEMENTATION MANAGER / SCRUM MASTER [2015-2018]
The Chemistry Group (UK)
Projects: Management, development and deployment of the organisation's SaaS application
Key Accountabilities:
- Managing full Software as a Service (SaaS) implementation project phases
- Developing detailed project plans based on selected implementation option
- Creating a customer centric system functionality enhancement product development roadmap
- Establishing and monitoring of quarterly Technology team objectives and longer-term strategy
- Resource modelling and management of the organisation's Technology staff (3) and Agile development team (11)
Key Accomplishments:
- Delivery management of 20+ bespoke SaaS client solutions (combined value circa £18M)
- Development management and implementation of 9 third-party system integrations
- Built and maintained excellent third-party revenue generating partner relationships
- Overhauled the solution delivery and technical support models
PROJECT | PMO MANAGER [2012-2015]
The London Borough Of Newham (UK)
Project: Implementation of Programme management framework and associated IT system
Key Accountabilities:
- Managing £1.5M project budget; 3 dedicated Project Support staff, third party IT system vendor, external consultants and system users stakeholder group
- Devising and implementing a new Corporate Programme & Project Management framework, associated governance processes and information management systems
- Facilitating IT enabled; programme/project deliverables/milestones status tracking, adoption of standardised project lifecycle and reporting, programme level risk/issue management, assurance/quality control, financial tracking, change control, project governance, post project reviews; and monitoring of projects transition into business-as-usual operations
- Ensuring the successful implementation of the Programme Management Office (PMO) strategy, responsibilities, services and deliverables
Key Accomplishments:
- Overhauled the Corporate Programme & Project Management (PPM) methodology thus, enabling the adoption and adherence of a LEAN operational model i.e. waste elimination
- Successfully implemented the new PPM enterprise resource planning software; to the pre-agreed quality, time and budget – as a result, the organisation experienced significant improvements in executive decision-making, project planning, investment optimisation, programme benefits reviews, and reporting standardisation
Education
BBA - International Business Management
University of Westminster & KEDGE Business School
09.2005 - 2009.08
Certification
P3O PRACTITIONER CERTIFICATION (Portfolio, Programme & Project Offices)
Software
Jira (software development mgmt)
Salesforce (Professional Services mgmt)
Zendesk (technical support ticketing mgmt)
MS Project, Visio, SharePoint, Office
Wrike (Project mgmt)
Interests
SOCIAL ENTERPRISE: providing free management consultancy to Mando- an NGO which strives to improve the lives of the marginalised pastoral nomadic Maasais in the southern Rift Valley of Kenya through economic empowerment, education, water access and sanitation, advocacy and training a new generation of entrepreneurial, ethical leaders
TECHNICAL COMPETENCIES
PROJECT MANAGEMENT - TECHNICAL SOLUTION IMPLEMENTATION
- Establishment of “As is” & “To be” client business process improvement gap
- Creation of functional system requirements configuration specifications
- Management of: system implementations, integration development, and associated change management processes
- Appraisal of system implementation options - focused on; risk, timescales, costs, and organisational change impact • Identification, assessment and mitigation of technical solution implementation risks
- SaaS platform(s) configuration/alignment with existing business systems
- Creation of bespoke User Acceptance Testing (UAT) approach i.e. testing scripts, participant training/briefing, drafting of solution specification validation summary UAT summary report
- Development/configuration testing defect rectification - in collaboration with the Development Team and third-party supplier(s)
- Effective implementation and management of post-launch technical support provision
- Solution implementation success analysis – review of return on investment (ROI)
TECHNICAL CONSULTING - CLIENT PRE-SALES PROPOSITION
- High-level technical solution creation - for inclusion in client proposals
- Evidencing solution proof of concept - through previous work delivered and testimonials
- Statement-of-Works technical activities ratifications and sign-off
- Product functionality showcasing - to prospective clients
- Application Programming Interface integration feasibility checks - for solution validation
PRODUCT DEVELOPMENT - SCRUM MASTER
- Sprint development progress monitoring - ensuring projects remain within scope & budget
- Team productivity velocity improvement - incorporating capacity planning into sprint planning
- Issues tracking process implementation - effectively tracking impediments against User Stories
- Technical infrastructure issues resolution facilitation - in collaboration with Product Owners and Technical Leads within the organisation
- Product Backlog management - collaborating with Product, Business and Engineering teams
- Management of release/sprint planning, backlog grooming, and retrospective sessions
- Implementation of daily sprint goals and team deliverables impediment mitigations measures
- Management of a cross functional off-shore development teams
- Identification of individual user stories and pain points through user/stakeholder interviews
- Stakeholder insights management - achieving consensus on product development roadmap
- Functional requirement specifications development - detailed use cases and process flow diagrams to support functional specifications
- Functional requirements validation and prioritisation – in collaboration with the Product Manager and customers
BUSINESS PROCESS REDESIGN - PROJECT MANAGEMENT OFFICE ESTABLISHMENT
- Establishment of Supporting/Controlling/Directive Project Management Office (PMO) models - aligned to immediate organisational needs and future aspirations
- Definition/revision of organisational project management methodology - Waterfall/Agile derived
- Implementation of best practices management processes - enabling the successful delivery of a broad range of IT and business change projects
- Operational process optimisation - delivering improvements in the management of: scope/business cases, programme vision/blueprint development; benefits and quality reviews; stakeholder relationships; portfolio/programme/tranche/project planning etc.
- Programme Office team management - recruitment, objective setting, performance tracking/optimisation • Project Support staff management - providing team development opportunities while maintaining clear roles and responsibilities
Timeline
P3O PRACTITIONER CERTIFICATION (Portfolio, Programme & Project Offices)
01-2014
MSP PRACTITIONER CERTIFICATION (Managing Successful Programmes)
01-2014
PRINCE2 PRACTITIONER CERTIFICATION(Projects in Controlled Environments)
01-2013
BBA - International Business Management
University of Westminster & KEDGE Business School
09.2005 - 2009.08
GLOBAL IMPLEMENTATION PROGRAM MANAGER [2023-Date]
Hogarth Worldwide
IMPLEMENTATION PROGRAMME MANAGER [2018-2023]
Bluejeans by Verizon (UK)
IMPLEMENTATION MANAGER / SCRUM MASTER [2015-2018]
The Chemistry Group (UK)
PROJECT | PMO MANAGER [2012-2015]
The London Borough Of Newham (UK)
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