Daniel Andrews

• Maintained strict confidentiality at all times.
• Report emergencies and coordinate with out-of-hours repair teams.
• Checked ID cards and kept all logs, reports and records up to date and accurate, promptly completing updates.
• Assist in managing and supervising Mobile Patrol Teams, ensuring quality of service delivery.
• Recorded all events, incidents and actions accurately.
• Respond to calls of Anti-Social Behaviour (ASB) or breaches of tenancy, initiating investigations and directing Mobile Patrol Officers.
• Provide guidance and support to Mobile Patrol Officers and escalate issues to supervisors.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Answered telephone enquiries politely and courteously.
• Operate CCTV and door entry systems in compliance with operational procedures and legal standards.
• Coordinate and communicate with emergency services (Police, Fire Service) and a multitude of civil stakeholders during incidents, all while communicating professionally with residents, emergency services, and other agencies.

• Facilitated collaboration among 20+ stakeholders to address community needs, enhance safety, and prevent antisocial behaviour.
• Managed operational resources, coordinated neighbourhood officers, and utilized strategically placed cameras for effective area containment.
• Spotted and investigated crimes then forensically reviewing footage for police investigations
• Ensured compliance with procedures, policies, and actions, implementing and reviewing dynamic contingency plans.
• Report incidents via radio or direct officer communication while maintaining strict minute note taking to help report-writing criteria.
• Analysed performance metrics and contributed to continuous improvement initiatives.
• Managed KPI targets and contributed to strategic planning initiatives.
• Proactively monitored police radio channels, searched for missing persons, and reported incidents effectively.
• Safeguarded vulnerable adults in the night-time economy through liaison with local venues and public welfare monitoring.

• Assisted senior management in establishing new sites and contracts, completing special projects during transitions.
• Developed schedules and deployments for 200+ staff across various shifts, coordinating with agency personnel for adequate staffing levels.
• Provided data analysis to enhance productivity, managed holiday requests based on workforce needs and KPIs.
• Monitored and improved operational performance and safety standards, identified high-performing employees to establish continuous improvement for training opportunities for policies and procedures.
• Utilized sales data for workload forecasting and staffing adjustments, prepared training materials, policy changes, and reports.
• Implemented strategies for improved work quality and efficiency, collaborated with clerical staff, and upgraded technology for enhanced company performance.
• Gathered and analysed feedback for corrective actions, maintained organized records for efficient recordkeeping.

• Implemented employee management strategy to boost staff satisfaction and reduce turnover, oversaw staff attendance, and led a team of 20+ to meet KPI targets.
• Was onsite manger for safety related incident and report making to comply with nationally establish criteria.
• Organized resources for conferences, charitable events, and private functions, managed staffing, payroll, and event planning.
• Handled data capture, response, and email communication with upper management, conducted accident and emergency investigations for grievances, behaviour, and customer complaints.
• Resolved 83% of customer complaints in-house through compensation and compromises, served as on-site Manager for Health & Safety operations, audits, and incident reporting.
• Ensured efficient timekeeping and proactive shift management, trained front-of-house staff to enhance guest satisfaction and achieve upsell targets.

• Produced detailed reports on security, safety incidents, and environmental faults.
• Highlighted variety of health and safety concerns to prevent accidents and created detailed reports on prevention for use in toolbox talks.
• I multi-tasked several incidents simultaneously, utilising best camera positions and zoom to relay most information possible to ground resources. Responded quickly and effectively during emergency incidents.
• Supported smooth communications through radio checks.
• Proactively tracked vehicles, staff, and public movements to identify suspicious activity and maintain safety standards.
• Supported 200+ staff & 6 Stakeholders to provide efficient security and information for each department.
• Managed assets, including access keys, radios, and fire control systems.
• Was data controller to ensure compliance with data protection regulations.

• Assisted security management using Excel, databases, PowerPoint, and Word for tracking procedures, staff training, and performance.
• Trained and mentored team members, conducted security drills and maintained high safety standards.
• Managed inaugural security team at newly established Inland Border Facility, processing 1st operational day of vehicle arrivals.
• Prepared and submitted reports on police activities and investigations.
• Conducted proactive patrol services and traffic control and ensured adherence to company safety standards.
• Utilised emergency response training for vehicle to deliver needed resources to incident.
• Used own initiative to patrol known "Red zones". To proactively deter crime and be in best possible response position.
• Managed traffic for venue productivity and public road clearance.
• Responded to emergency calls for breaches and medical incidents and enforced policies.
• Generated detailed reports on property damage, theft, unauthorised persons, and unusual incidents.

Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

My roles and responsibility include but are not limited to: -

• Specialized in event security, public safety, and managing crowded venues
• Collaborated with management to develop and implement contingency plans, integrating insights from psychology
• Educated and trained team members on procedures to ensure event integrity and operational efficiency
• Excelled in rapid response situations using emergency vehicles with appropriate lighting during events and festivals
• Addressed emergency service needs, provided escorts, managed instances of antisocial behaviour, responded to backup calls, and handled medical emergencies
• Generated detailed reports and managed incidents, occasionally requiring physical intervention to prevent injuries or property damage

My roles and responsibility include but are not limited to:-.

• Responding promptly to emergencies or incidents on field
• Conducting safety briefings and training sessions for players to promote awareness and adherence to safety protocols
• Maintaining visible presence to deter misconduct and ensure secure environment for all participants.
• Responded to 5 emergency situations promptly and effectively, providing physical intervention and first aid and coordinating with medical personnel as needed.
• Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.

My duties include but are not limited to:-

• Access control, implementing venue policies, dynamic risk assessments, and customer support by de-escalating situations where possible.
• Worked directly with control room and security staff to inform supervisors about progressing incidents.
• Conducted regular patrols and surveillance rounds, leading to 30% decrease in unauthorized access attempts during monitored shifts.
• Detected and reported suspicious activities promptly, resulting in prevention of potential security breaches and disturbances during events.
• Assisted event attendees with directions and information, achieving 95% customer satisfaction rate based on post-event surveys.