Daniel Alcock
Ipswich,Suffolk
Summary
A seasoned professional in product management and strategy, I've spearheaded transformative projects at BT Business, enhancing product offerings and driving over £150m in annual revenues. My expertise in regulatory compliance and cross-functional co-operation, coupled with a knack for leading multinational teams, has consistently fostered innovation and growth. My role as a Sustainability Champion underscores my commitment to impactful leadership and sustainable business practices.
Overview
20
20
years of professional experience
Work History
Global Voice Senior Product Manager
BT Business
Ipswich
02.2021 - 02.2025
- Developed and executed product strategies for our Business Voice portfolio, including GSIP and Inbound Contact Global, supporting revenues of over £150m annually
- Managed product lifecycle from concept to end-of-life, ensuring alignment with market needs and customer requirements
- Opening up portfolio capabilities to work with direct and indirect markets
- Collaborated and led cross-functional, multi-national teams to deliver new services and capabilities, enhancing product offering and driving business growth
- Led integration of SMS and opened the future to Omnichannel Contact Support - changing focus of Inbound Contact global from voice only to omnichannel capable
- Lead on supplier migration from TDM to SIP interconnects, negotiating rates and contractual terms with over 40 global suppliers to improve service and commercial offers. Typical savings of ~£20k per site per year on power and connectivity alone
- Ensured regulatory compliance across >140 countries to ensure we provide a trusted service, in line with BT’s mission of being 'most trusted connector or people, machines and devices'
- Sustainability Champion – developed a study with BT Business's sustainability team to demonstrate efficiency gains of transforming our Global Voice network, quantifying a net reduction of 81% CO2 emissions and 92% reduction in power consumption
- Managed budgets and financial planning, prioritizing projects based on potential savings and new business opportunities
- Developing business cases to secure >£1m CAPEX/OPEX to deliver >£5m revenue growth
- Supported sales and account teams with new bids, renewals, and quarterly service reviews
Mobile IP Network Design Unit Lead/Mobile IP Platform Manager
BT Technology
Ipswich, Suffolk
01.2018 - 02.2021
- Led team of 20 FTE and subcontractors, delivering the IP network supporting EE and BT Mobile services for over 32 million customers, generating over £6bn annually
- Developed and managed network roadmaps, aligning with stakeholder and partner requirements
- Managed budgets and financial planning, ensuring efficient allocation of resources and alignment with business goals
- Collaborated with cross-functional teams to integrate projects and resolve technical and process issues between BT and EE domains
- Conducted vendor management with key suppliers (Cisco, Juniper, Fortinet), negotiating contracts and onboarding new resources
OneVoice Network Integration Test Manager
BT TSO
Ipswich, Suffolk
01.2014 - 01.2018
- Validated and tested new deployments for BT’s Global Managed Voice network, ensuring compliance with regulatory standards and business requirements
- Managed product lifecycle for OneVoice Cisco CPE, from design and testing to documentation and deployment
- Led test team, aligning workstack and technical development to meet project goals and timelines
- Collaborated with internal teams and external suppliers to stay ahead of roadmaps and influence decision-making
- Evolved test team focus to complete network service, increasing network responsibility by 10 fold
SIP Voice Operations Team Member
BT TSO
Ipswich
02.2009 - 01.2014
- Managed voice service and platform operations, including incident management and customer fault resolution
- Developed and delivered training programs, ensuring smooth transitions and knowledge transfer within the team
Network Security Operations Centre Analyst
BT Operate
Ipswich
03.2007 - 02.2009
21CN Operations Team Member
BT Wholesale
Ipswich
09.2006 - 03.2007
IT Apprentice
BT Wholesale
Ipswich
09.2004 - 09.2006
Education
NVQ Level 3 - Management
BT Future Leaders
Ipswich, SuffolkNVQ Level 3 - IT
BT Apprenticeship
Ipswich, Suffolk 09/2004 - 09/2006
A-Levels - B-C grade in 3 subjects
Northgate Sixth Form
Ipswich, Suffolk 09/2002 - 07/2004
GCSEs - A-C grade
Stoke High School
Ipswich, Suffolk 09/1997 - 07/2002
Skills
- Product Management
- Product Strategies
- Cross-functional Collaboration
- Regulatory Compliance
- Budget Management & Financial Planning
- Team Leadership & Management
- Customer Needs Analysis
- Problem-solving & Decision-making
- Stakeholder Management
- Telecoms & Network Management
- Continuous Improvement
- Supplier & Vendor Management
- Sales & Marketing Support
- Product Marketing
- Coaching & Mentoring
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Accomplishments
- BT Operate Future Leaders Programme 2012 alumni
- Delivered the UK’s first 5G network as part of the Mobile team
- Expanded the award-winning IP Exchange service
- Created a blueprint study for Sustainability in BT Business, rolled out across other services and platforms
Custom
- Cisco Environmental Sustainability Expert Certified: Demonstrates expertise in integrating sustainability with technology and services.
- BTEC Level 3 in Management: Provides a strong foundation in management principles and practices.
- NVQ Level 3 in Management: Highlights practical management skills and experience.
- Practical Leadership Essentials: Focuses on essential leadership skills and techniques.
Timeline
Global Voice Senior Product Manager
BT Business
02.2021 - 02.2025
Mobile IP Network Design Unit Lead/Mobile IP Platform Manager
BT Technology
01.2018 - 02.2021
OneVoice Network Integration Test Manager
BT TSO
01.2014 - 01.2018
SIP Voice Operations Team Member
BT TSO
02.2009 - 01.2014
Network Security Operations Centre Analyst
BT Operate
03.2007 - 02.2009
21CN Operations Team Member
BT Wholesale
09.2006 - 03.2007
IT Apprentice
BT Wholesale
09.2004 - 09.2006
NVQ Level 3 - Management
BT Future Leaders
NVQ Level 3 - IT
BT Apprenticeship
09/2004 - 09/2006
A-Levels - B-C grade in 3 subjects
Northgate Sixth Form
09/2002 - 07/2004
GCSEs - A-C grade
Stoke High School
09/1997 - 07/2002
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