Daniel Akhtar

Regional Manager – Healthcare Staffing

Oversaw regional operations the south supplying agency staff to nursing homes, hospitals, and residential services, driving exceptional financial growth, compliance, and team performance through strategic leadership in sales, recruitment, budget management, and operational planning.

• Sales: Led region-wide sales strategies, securing and expanding client contracts with healthcare facilities through targeted relationship-building and negotiations. Increased regional gross margin from £10,000 to £15,000 per week in peak performance periods, achieving a 50% improvement in profitability.

• Recruitment: Directed end-to-end recruitment processes across Digital branches, sourcing and onboarding high-quality healthcare professionals to meet client demands. Established a robust talent pipeline, ensuring consistent staffing for hospitals, nursing homes, and residential services.

• Budget Management: Consistently delivered on-budget performance across the region, optimizing resource allocation and controlling costs to maximize profitability. Achieved and exceeded bottom-line profit targets, positioning the region as a top performer within the organization.

• Staff Compliance: Ensured staff adhered to the highest industry standards, meeting every client requirement, including DBS checks, training, and professional certifications. Implemented rigorous compliance processes to maintain regulatory excellence and client trust across all branches.

• Strategic Planning: Developed and executed regular business plans and proposals in collaboration with operations and the managing director, consistently meeting or exceeding agreed objectives to drive regional success.

• Management Skills: Led and supported high-performing branch teams, fostering a culture of collaboration, accountability, and professional development. Provided mentorship, set performance goals, and implemented training initiatives to enhance regional productivity and morale.

Note: This role, along with the London branch, was made redundant due to a strategic shift in company vision, despite being among the organization’s top performers, as London was not seen as a long-term project.

Branch Manager

Directed branch operations supplying agency staff to nursing homes, hospitals, and residential services, achieving exceptional financial growth, compliance, and team performance through strategic leadership in sales, recruitment, budget management, and operational planning.

• Sales: Spearheaded revenue growth by securing and expanding client contracts with healthcare facilities through strategic sales initiatives and relationship management. Increased branch gross margin from £3,000 to £10,000 per week within 12 months, achieving a 233% improvement in profitability.

• Recruitment: Managed end-to-end recruitment, sourcing and onboarding high-quality healthcare professionals to meet client demands. Built a robust talent pipeline, ensuring reliable staffing for hospitals, nursing homes, and residential services.

• Budget Management: Consistently delivered on-budget performance, optimizing resources and controlling costs to maximize profitability. Achieved and exceeded bottom-line profit targets, establishing the branch as a top performer within the organization.

• Staff Compliance: Ensured staff adhered to the highest industry standards, meeting every client requirement, including DBS checks, training, and professional certifications. Implemented rigorous compliance processes to maintain regulatory excellence and client trust.

• Strategic Planning: Developed and executed regular business plans and proposals in collaboration with operations and the managing director, consistently meeting or exceeding agreed objectives to drive branch success.

• Management Skills: Led and supported a high-performing team, fostering a culture of collaboration, accountability, and professional development. Provided mentorship, set clear performance goals, and implemented training initiatives to enhance branch productivity and morale.

• Deputising Branch alongside BM
• Client and Candidate Management
• Shift & Rota Planning for Client and Candidate
• Master Vendor management
• B2B Sales
• 360 Recruitment - Temp & Perm
• Tele Screening and F2F Interviews
• Staff Compliance
• Organising & Planning recruitment events
• Managed daily operations to ensure efficient service delivery in healthcare settings.
• Supervised staff scheduling and allocation to optimize resource utilization effectively.
• Maintained contact with local businesses to promote staffing services, increasing and maintaining customer base.

• Start-up branch for Jane Lewis South Division
• Client and Candidate Management
• Shift & Rota Planning for Client and Candidate
• Master Vendor management
• B2B Sales
• 360 Recruitment - Temp & Perm
• Tele Screening and F2F Interviews
• Staff Compliance
• Organising & Planning recruitment events
• Managed daily operations to ensure efficient service delivery in healthcare settings.
• Supervised staff scheduling and allocation to optimize resource utilization effectively.
• Maintained contact with local businesses to promote staffing services, increasing and maintaining customer base.

• Leasing with Clients on an everyday basis to find the best possible solutions for their staff shortages.
• Using our staff bank to help with the incoming demands and planning staff work schedules.
• Would seek new staff to recruit to help with the influx of agency requirements.
• Responsible for finding new clients to work with and their demands
• Candidate Recruitment
• Organising recruitment days
• B2B sales
• General enquiries
• Client and candidate management
• Shift Booking/Rota Planning, Client and Candidate

• As a sales account manager, I would be making a high number of outbound call to existing customers or Potential new customers that had registered an interest on our website.
• With the information provided by the customer we would access whether they would be able to make a claim.
• Inbound/outbound calls
• Customer Service
• General enquiries and complaints
• Qualifying Potential Customers

• In this role, I was helping a family business with the admin.
• I would be on the phone dealing with customer Enquires, sending emails, filing, faxing, sending out post and taking stock checks.

• Would be making a high number of outbound calls to customers regarding their accounts with us.
• The aim was to explain the reason for the call and importance of finding the best possible solution for their outstanding debt.
• Plans were made with the customer and sent over to a collections department to finalise.
• Inbound/outbound calls
• Providing customers with best advice and solutions
• Data handling
• General enquiries and complaints

• As a trade assistant, I would be the first point of contact for all customers, whether over the phone face to face or email.
• I would take all relevant information from the customers and use the to price jobs, determine what materials would be needed and when we would be able to get out to them.