
Energetic and driven professional with a proven ability to lead teams, elevate customer experience, and maintain seamless operations in fast-paced, high-pressure environments. Skilled in leadership, customer engagement, and strategic problem solving, with a strong track record of building positive atmospheres that enhance performance and client satisfaction. Known for exceptional communication, reliability, and the ability to coordinate people and processes with precision. Committed to delivering excellence, driving team success, and bringing a high level of professionalism and initiative to every role.
Team Leadership- Led bar staff through busy shifts providing clear direction and maintaining high morale, ensuring every team member understood their responsibilities and performance expectations.
Staff training & development- Delivered hands on training for new and existing team members, coaching them on service standards
Problem-solving & conflict resolution- addressed customer concerns, staff issues, and operational challenges calmly and efficiently, making informed decisions to maintain service quality and a positive atmosphere
Legal reasoning
Client engagement
Deadline management
Calm under pressure
Problem-solving
Communication skills
Commercial awareness
Holocaust ambassador award- I engaged in meaningful educational outreach aimed at deepining public understanding of historical injustice and its relevance to modern society. I faciliated discussions that explored how prejudice, discrimination and systemic oppression develop, helping peers recognise the warning signs of injustice and the importance of challeging intolerance in all forms. Through this role, I eamined the intersection beween historical attrocities and contemporary legal frameworks, gaining insight into how international human rights law, accountability mechanism, and protective legislation emerged in response to the holocaust. I contributed to intiatives that encoruaged critical thinking about the legal, ethical and societal responsibilities we hold today.