Dani Page
Brighton
Summary
Reliable and dedicated individual with over five years of experience in customer service and team leadership within hospitality and retail. I have a proven track record of progressing quickly by demonstrating strong leadership and adaptability to changing environments. Experienced in managing fast-paced settings, delivering high-quality customer service, and leading teams to achieve their best. Skilled in cocktail making and mixology, with a genuine passion for creating memorable guest experiences. Alongside my hospitality career, I co-founded Kemptown Pup Patrol (a dog care company) with my partner, where I gained valuable experience in business management, customer relations, and financial oversight. I communicate effectively, solve problems proactively, and approach challenges with a positive mindset. I am now seeking a full-time role where I can continue to grow professionally and contribute meaningfully to a motivated team.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Supervisor, Assistant Manager
Tonkotsu
Brighton
01.2025 - Current
- Promoted from Supervisor to Assistant Manager within five months due to strong leadership and operational skills. I share full accountability with the General Manager, leading and motivating the team to ensure smooth daily operations and excellent customer experiences.
- Cross-trained in the kitchen with a good understanding of food specifications, enabling me to assist during service and maintain high standards. I monitor product quality, manage allergy-specific orders, and ensure compliance with health, safety, and legal requirements.
- I handle opening and closing procedures, cashing up, stock control, and Cost of Sales monitoring. I build staff rotas, manage holiday requests, and support financial targets. I also assist with marketing by spotting local opportunities and tracking competitors.
- I deliver excellent customer service by addressing complaints promptly and training the team to provide personalised, attentive service.
- I recruit, train, and mentor front-of-house staff and supervisors, carry out appraisals, and focus on building a motivated, high-performing team while helping meet KPIs such as health and safety, online reviews, and sales targets.
Cocktail Bartender and Waitress
Brighton Cocktail Company: Bar and Kitchen
Brighton
02.2024 - 01.2025
- Memorised an extensive menu and made both signature and classic cocktails to meet high quality standards, while continuously improving my mixology knowledge and techniques.
- Assisted in running cocktail masterclasses, guiding customers through the fundamental skills of mixology.
- Uphold a friendly demeanor whilst waitressing for multiple tables simultaneously.
- Managed opening and closing duties including locking up the restaurant, restocking the bar and preparing garnishes and syrups to ensure smooth transitions between shifts.
Team Member, Supervisor, Duty Manager
Lane7
Leicester (Later transferred to London)
08.2021 - 02.2024
- Started as a Team Member in Lane7 Leicester, a late-night gaming venue with an 800-person capacity, seven bars, and three outdoor areas, offering activities like bowling, mini golf, darts, beer pong, and karaoke. I quickly mastered a 25+ cocktail menu, served drinks and coffee, hosted large groups, assisted with games, and ensured smooth customer service.
- After three months, promoted to Shift Leader, supervising a team of over 30 members. I delegated tasks, managed a well-stocked bar, optimised seating and gaming areas, and promptly addressed customer concerns to maintain a welcoming atmosphere.
- Promoted to Duty Manager, managing venue operations during shifts for over a year while also bartending, waitressing, and hosting. I coordinated venue openings and closings and developed training programmes to support new starters and maintain service standards.
- Transferred for two months to help open the London Lane7 on a busy high street, recruiting and training a new team, running shifts, and setting up strong operational processes to ensure high standards from day one in a fast-paced environment.
Education
Bachelor of Science Psychology -
University of Brighton
A-Levels -
WQE College
Certification
- DBS Enhanced Check
- Lawn Tennis Association Level 2 Referee
- Food Safety Level 2 Certificate
Timeline
Supervisor, Assistant Manager
Tonkotsu
01.2025 - Current
Cocktail Bartender and Waitress
Brighton Cocktail Company: Bar and Kitchen
02.2024 - 01.2025
Team Member, Supervisor, Duty Manager
Lane7
08.2021 - 02.2024
Bachelor of Science Psychology -
University of Brighton
A-Levels -
WQE College
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