Dani Moffatt

• Prepared detailed reports on customer feedback for management review.
• Utilised CRM software to maintain detailed records of customer interactions.
• Managed multiple databases for easier access to client information.
• Handled customer complaints, ensured resolution within specified time frames.
• Monitored social media platforms, addressed customer inquiries quickly and efficiently.
• Increased customer satisfaction by responding promptly to queries.

• Supervised data processing team and prioritised proofreading for multiple clients including Sainsbury’s, John Lewis, and Post Office.
• Processed high volume of data entries, ensuring accuracy and completeness.
• Communicated effectively with colleagues, promoting a positive working environment.
• Organised and filed documents to ensure easy access for team members.
• Conducted inductions and training for new starters while managing monthly rota to balance department workload across fourteen colleagues.

After completing my degree in Health Sciences, I was employed as a Maternity Support Worker for one of the UKs best known teaching hospitals, Guys and St Thomas’ NHS Foundation Trust in London. My role was to assist pregnant patients, midwives and consultants in the day to day running of a very busy Antenatal Clinic.

• Assisted in daily operations of busy antenatal clinic.
• Performed venepuncture and glucose tolerance tests under midwife's direction.
• Ensured clean and safe environment by adhering to infection control procedures.
• Observed changes in patients' conditions or behaviours reporting them immediately to the supervising midwife or doctor.
• Performed and documented clinical observations such as temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
• Supported midwives and consultants with patient care tasks.
• Checked patients in and ensured comfort while waiting for appointments.
• Addressed patient queries and managed complaints effectively.
• Restocked clinic supplies after sessions to ensure readiness for next clinic.
• Organised and executed community clinics every Thursday, ensuring smooth operation.
• Prepared patient lists and arranged necessary stock and equipment for clinics.

• Assisted with proofreading and transcribing on various accounts.
• Conducted mystery shopper calls to evaluate service quality.

• Handled incoming calls and recorded messages for colleagues.
• Assisted in maintaining the diary for Deputy MD and MD.
• Coordinated meeting minutes and documented conference calls.
• Managed franking and dispatch of office post.
• Arranged hotel bookings for directors and colleagues.
• Organised flight and train reservations.
• Scheduled training sessions, seminars, and meetings.
• Prepared and distributed agendas via email.
• Processed company cheques and handled bank deposits.