Dani Doyle

This is a customer facing role, requiring attention to detail in a health care setting.

The role involves carrying out eye health screening, communicating results with both optometrists and patients, and being proficient in a number of software operating systems and use of medical equipment.

In addition to this I am responsible for meeting several sales targets, which are reviewed on a weekly basis.

The patient is at the heart of this role, working in a very busy and chaotic environment when patients often feel vulnerable. Communication skills and customer service skills are essential.

This was a newly created role that I was lucky enough to develop from the ground up.

It involved contacting online customers either via telephone or face to face to check their shopping experience. Dealing with enquiries and resolving any complaints to foster customer loyalty and satisfaction.

In addition to this I managed a customer database, identifying trends in complaints and tracking customer shopping habits.

In a very busy department, we were consistently top of the group for customer satisfaction as measured by frequent customer surveys.

Responsibilities:

Supervising the day to day running of the checkouts and looking after around 150 checkout staff.

Balancing the needs of staff and customers to ensure a positive customer experience.

Monitoring the staff schedule and making changes where necessary using a number of software applications. Communicating with other departments to ensure that support is in place over busy periods or in cases of high staff absence.