D'andré Horsford
London,Barnet
Summary
An experienced professional with a strong background in venue management, financial reporting and front desk supervision. Demonstrating exceptional product knowledge and stock control skills, coupled with expertise in conflict resolution and resilience under pressure. I am committed to customer service excellence, proficient in diary and bookings management, and adept at staff supervision. Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management. Ready to use and develop organisational, motivational, and decision-making skills.
Overview
2026
2026
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Bartender
Lucky Voice
Brighton, Brighton and Hove
Cocktail bartender at a premium bar.
Supervisor
Lucky Voice
Brighton, Brighton and Hove
03.2022 - 04.2025
- Dealt with sales/bookings, allocating time slots and managing covers of up to 400 per day.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Provided constructive feedback to staff for improved performance levels.
- Fostered a positive work culture to boost employee morale.
- Performed as the venue manager weekly during opening hours
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Assisted in the recruitment process for hiring quality staff members.
- Managed daily cash-ups ensuring accurate accounting records kept.
Education
GCSEs -
Ashmole Academy
London 09.2013 - 07.2018
A-Levels - Physics, Biology, Chemistry
Ashmole Academy
London 09.2018 - 07.2020
Psychology
University of Sussex
Brighton 09.2020 - 05.2022
Skills
- Financial reporting
- Stock Control
- Front desk supervision
- Product knowledge
- Venue Management
- Conflict resolution
- Resilience under pressure
- Customer service excellence
- Diary and bookings management
- Staff supervision
Affiliations
- Football and other sports
- Nature, animals and evolution
- Travelling
- Commitment to physical and mental health
Accomplishments
During my time at Lucky Voice Brighton, i was promoted from Bartender to Supervisor, allowing me to progress and pickup management skills as well as pursue company targets financially. In 2024, I helped the company reach an all time high by accomplishing their first ever £1 million net income for a tax year (April 2023 - April 2024) at the Brighton venue, which was almost £300K higher than the next best year.
Certification
- Personal License
- First Aid Certificate
References
References available upon request.
Timeline
Supervisor
Lucky Voice
03.2022 - 04.2025
Psychology
University of Sussex
09.2020 - 05.2022
A-Levels - Physics, Biology, Chemistry
Ashmole Academy
09.2018 - 07.2020
GCSEs -
Ashmole Academy
09.2013 - 07.2018
Bartender
Lucky Voice
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