Danai Charlene
Customer Services Agent
Summary
Hardworking and passionate employee with strong organisational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals, and to fulfill the duties wholesomely with attention to detail, assigned to the role.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Customer Services Agent
Teleperformance
Work FromHome
11.2022 - Current
- Applied problem solving skills to resolve customer inquiries and disputes, and escalate using the appropriate and necessary channels.
- Answering approximately 150 calls daily, utilising a courteous and professional manner throughout, to collect information and to identify customer needs.
- Resolving customer disputes and queries daily by actively listening and displaying empathy at all times.
- Meeting and exceeding daily productivity goals, including high call volume and appointment setting. As well as ensuring my quality control on calls are maintained professional through out.
- Built and continue to build trust and a rapport with existing customers, resulting in a customer satisfaction rate score of 98%, exceeding quota by 6%.
Support Worker
AJ Recruitment
Leeds, West Yorkshire
02.2021 - 08.2022
- Drove clients safely to social activities and appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Kept accurate records for client files and handled related paperwork.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Adhered to company requirements for patient interactions and care standards.
BANK Support Worker
Turning Point
Manchester, LAN
12.2019 - 12.2020
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Conferred with Senior to discuss patient condition and medical care.
- Worked with medical teams, patients and families to implement effective treatment plans.
Sales Assistant (Summer Temporary Position)
River Island
Wakefield, West Yorkshire
07.2019 - 09.2019
- Referred customers to various services by evaluating needs and providing recommendations.
- Checked incoming orders and organised new stock.
- Helped customers find merchandise and assisted with sizing and accessories.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Maximised safety and production levels by frequently cleaning and organising work areas.
- Greeted customers entering store and offered assistance with requirements.
BANK Support Worker
Hollybank Trust
Mirfield , WestYorkshire
02.2016 - 04.2018
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule, maintaining great time-keeping skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Promoted community integration by providing extensive physical, emotional and social support.
Education
Occupational therapy with integrated foundation. - Health Sciences
University of Salford
Manchester 09.2018 - 08.2021
BTEC Foundation Diploma - Business
Leeds City College
Leeds 09.2017 - 08.2018
GRADED: A*- C, including MATHS and ENGLISH. - 11 GCSE's.
The Mirfield Free Grammar And Sixth Form
Mirfield 09.2010 - 08.2017
A Levels - Health and social, Psychology and Business.
The Mirfield Free Grammar and Sixth Form
Mirfield 09.2015 - 08.2017
Skills
Managing customer relationships
Timeline
Customer Services Agent
Teleperformance
11.2022 - Current
Support Worker
AJ Recruitment
02.2021 - 08.2022
BANK Support Worker
Turning Point
12.2019 - 12.2020
Sales Assistant (Summer Temporary Position)
River Island
07.2019 - 09.2019
Occupational therapy with integrated foundation. - Health Sciences
University of Salford
09.2018 - 08.2021
BTEC Foundation Diploma - Business
Leeds City College
09.2017 - 08.2018
BANK Support Worker
Hollybank Trust
02.2016 - 04.2018
A Levels - Health and social, Psychology and Business.
The Mirfield Free Grammar and Sixth Form
09.2015 - 08.2017
GRADED: A*- C, including MATHS and ENGLISH. - 11 GCSE's.
The Mirfield Free Grammar And Sixth Form
09.2010 - 08.2017
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