Danai Charlene
Customer Services Agent
Summary
Hardworking and passionate employee with strong organisational skills eager to secure entry-level Administrator position. Ready to help team achieve company goals, and to fulfill the duties wholesomely with attention to detail, assigned to the role.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Customer Services Agent
Teleperformance
Work FromHome
11.2022 - Current
- Applied problem solving skills to resolve customer inquiries and disputes, and escalate using the appropriate and necessary channels.
- Answering approximately 150 calls daily, utilising a courteous and professional manner throughout, to collect information and to identify customer needs.
- Resolving customer disputes and queries daily by actively listening and displaying empathy at all times.
- Meeting and exceeding daily productivity goals, including high call volume and appointment setting. As well as ensuring my quality control on calls are maintained professional through out.
- Built and continue to build trust and a rapport with existing customers, resulting in a customer satisfaction rate score of 98%, exceeding quota by 6%.
Support Worker
AJ Recruitment
Leeds, West Yorkshire
02.2021 - 08.2022
- Drove clients safely to social activities and appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Kept accurate records for client files and handled related paperwork.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Adhered to company requirements for patient interactions and care standards.
BANK Support Worker
Turning Point
Manchester, LAN
12.2019 - 12.2020
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Conferred with Senior to discuss patient condition and medical care.
- Worked with medical teams, patients and families to implement effective treatment plans.
Sales Assistant (Summer Temporary Position)
River Island
Wakefield, West Yorkshire
07.2019 - 09.2019
- Referred customers to various services by evaluating needs and providing recommendations.
- Checked incoming orders and organised new stock.
- Helped customers find merchandise and assisted with sizing and accessories.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Maximised safety and production levels by frequently cleaning and organising work areas.
- Greeted customers entering store and offered assistance with requirements.
BANK Support Worker
Hollybank Trust
Mirfield , WestYorkshire
02.2016 - 04.2018
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule, maintaining great time-keeping skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Promoted community integration by providing extensive physical, emotional and social support.
Education
Occupational therapy with integrated foundation. - Health Sciences
University of Salford
Manchester 09.2018 - 08.2021
BTEC Foundation Diploma - Business
Leeds City College
Leeds 09.2017 - 08.2018
GRADED: A*- C, including MATHS and ENGLISH. - 11 GCSE's.
The Mirfield Free Grammar And Sixth Form
Mirfield 09.2010 - 08.2017
A Levels - Health and social, Psychology and Business.
The Mirfield Free Grammar and Sixth Form
Mirfield 09.2015 - 08.2017
Skills
Managing customer relationships
Polite communication skills
Proficient use of Microsoft Word, Excel, PowerPoint and Outlook
Basic admin and clerical competency
Project management proficiency
Timeline
Customer Services Agent
Teleperformance
11.2022 - Current
Support Worker
AJ Recruitment
02.2021 - 08.2022
BANK Support Worker
Turning Point
12.2019 - 12.2020
Sales Assistant (Summer Temporary Position)
River Island
07.2019 - 09.2019
Occupational therapy with integrated foundation. - Health Sciences
University of Salford
09.2018 - 08.2021
BTEC Foundation Diploma - Business
Leeds City College
09.2017 - 08.2018
BANK Support Worker
Hollybank Trust
02.2016 - 04.2018
A Levels - Health and social, Psychology and Business.
The Mirfield Free Grammar and Sixth Form
09.2015 - 08.2017
GRADED: A*- C, including MATHS and ENGLISH. - 11 GCSE's.
The Mirfield Free Grammar And Sixth Form
09.2010 - 08.2017