Dana Posse
Bristol,UK
Summary
Highly skilled professional with expertise in analytical thinking, sales forecasting, and customer service excellence. Demonstrates strong teamwork, conflict resolution, and tact and diplomacy. Proven ability to handle cash transactions accurately and manage databases efficiently. Committed to taking initiative and maintaining patience and composure in high-pressure situations. Career goal includes leveraging skills to drive customer satisfaction and operational efficiency.
Offering strong leadership and excellent communication skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Casino Gaming Supervisor with Manager license
Double Diamond LTD
Bristol, Birmingham
07.2008 - 12.2024
- Managed daily shift reports to ensure accurate record keeping.
- Organised special events whilst maintaining routine operations seamlessly.
- Processed data quickly and accurately for smooth, orderly operations.
- Improved operational efficiency through effective team management and delegation of tasks.
- Entered and verified game-related data on computer system.
- Complied with regulatory standards and requirements.
- Organised cash flow and recorded transactions for accurate recordkeeping.
- Implemented staff schedules effectively, reducing instances of understaffing during busy periods.
- Determined odds using multiple sources of information.
- Stayed up-to-date on policies and rules to maintain consistency.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Handled customer complaints professionally, fostering an amicable resolution of issues.
- Updated standard operating procedures when necessary for continuous improvement in service delivery.
- Coordinated actively with other departments for smooth operations during peak hours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied positive customer service approach to increase satisfaction levels.
- Developed organisational policies for administrative oversight and internal controls.
- Facilitated staff training, resulting in better customer service.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Managed team dynamics by implementing conflict resolution strategies.
Education
primary school teachers - higher education bachelor
Pedagogical University
Latvija,Riga 06.1991 - 05.1995
Skills
- Analytical-thinking
- Sales forecasting
- Customer Service
- Teamwork
- Conflict Resolution
- Tact and diplomacy
- Patience and composure
- Cash handling experience
- Initiative taking
- Customer service excellence
- Database management
Affiliations
- swimming,reading,bead embroidery.
Languages
English-Advanced,Latvian-native,Russian.
Advanced
Certification
A complete Level 2 training program in management and business skills.
Valid personal manager license-PML.
Timeline
Casino Gaming Supervisor with Manager license
Double Diamond LTD
07.2008 - 12.2024
primary school teachers - higher education bachelor
Pedagogical University
06.1991 - 05.1995
A complete Level 2 training program in management and business skills.
Valid personal manager license-PML.
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