Summary
Overview
Work History
Education
Skills
Timeline
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Dana Paim

Attleborough

Summary

Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Educated to degree level (BSc Forensic Science), looking for a career change in the finance sector, currently studying AAT level 2 certificate in accounting.

Overview

5
5
years of professional experience

Work History

Customer Service Advisor

Global Freight Solutions
08.2022 - 09.2023
  • Answering customer queries for parcel tracking, through a ticketing system online, as well as answering calls from customers and speaking with couriers (DHL/DPD) by phone and email
  • Communicating with colleagues through Microsoft teams and Zendesk.

Accounts Payable Assistant

Delson International
10.2021 - 06.2022
  • Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
  • Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Quality Advisor

Norse Group
01.2019 - 10.2021
  • To ensure processes and procedures are compliant with ISO standards, responsible for QMS system including customer service compliments and complaints with internal and external customers
  • Updating SOP's, assisting in audits, producing reports.

Education

AAT Level 2 Certificate in Accounting -

Gold Edge Training
11.2024

Bachelor of Science - Forensic Science

ANGLIA RUSKIN UNIVERSITY
07.2014

Skills

  • Excel- Pivot Tables, V-lookup
  • Attention to Detail
  • Problem Solving
  • Time Management
  • Data Entry
  • Customer Relations
  • Office Administration
  • Organizational Skills

Timeline

Customer Service Advisor

Global Freight Solutions
08.2022 - 09.2023

Accounts Payable Assistant

Delson International
10.2021 - 06.2022

Quality Advisor

Norse Group
01.2019 - 10.2021

AAT Level 2 Certificate in Accounting -

Gold Edge Training

Bachelor of Science - Forensic Science

ANGLIA RUSKIN UNIVERSITY

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Dana Paim