Dana Miles
Leeds,West Yorkshire
Summary
Motivated graduate seeking professional and part-time opportunities. Strong interpersonal and communication skills foster positive relationships with colleagues and customers. Organised and dependable, with proven ability to manage multiple responsibilities effectively. Experience in customer service and tutoring has developed problem-solving abilities, adaptability, and a commitment to high-quality service.
Overview
6
6
years of professional experience
Work history
Volunteer
St James Hospital NHS
Leeds
2026.03 - Current
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Provided assistance with a friendly and respectful approach to colleagues and customers.
- Assisted team members by showing respect and a helpful attitude in daily tasks.
Student ambassador
Manchester Metropolitan University
Manchester
2025.09 - 2026.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
Delivery Driver
Uber Eats
Leeds
2023.11 - 2024.10
- Improved client satisfaction by delivering packages promptly and accurately.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Adapted to changing road conditions to ensure safe, timely deliveries.
- Coordinated delivery schedules to maximise time management efficiency.
Subway Artist
Subway
Leeds
2022.05 - 2024.08
- Enhanced dining experience through friendly interaction with customers.
- Collaborated with team to provide efficient service during peak hours.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Assisted in menu planning, contributing to variety and innovation.
Training shift manager
KFC
Leeds
2021.08 - 2022.07
- Trained staff on product knowledge, resulted in better customer interactions..
- Trained staff on product knowledge, resulted in better customer interactions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Enforced compliance with food hygiene regulations, upheld high quality standards.
Waitress
Drakes fish and chips shop
Leeds
2020.09 - 2021.08
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Utilised professional communication skills to resolve customer complaints.
- Handled cash transactions accurately, ensured balanced till at the end of shift.
Education
Bachelor of Arts - English Literature with Arabic
Manchester Metropolitan University
Manchester 09/2022 - 07/2026
A-Levels - English Literature, English Language and Music
Horsforth Sixth Form
Leeds 09/2019 - 07/2022
High School Diploma - GCSE's
Horsforth High School
Leeds 09/2014 - 07/2019
Skills
Food safety practices
Food preparation basics
Handling cash
Stock rotation principles
Safety compliance
Time efficiency
Resilience under pressure
Basic maintenance knowledge
Customer Service
Persistence
Public speaking
Driving Licence
Languages
Arabic
Upper intermediate
English
Native
Timeline
Volunteer
St James Hospital NHS
2026.03 - Current
Student ambassador
Manchester Metropolitan University
2025.09 - 2026.06
Delivery Driver
Uber Eats
2023.11 - 2024.10
Subway Artist
Subway
2022.05 - 2024.08
Training shift manager
KFC
2021.08 - 2022.07
Waitress
Drakes fish and chips shop
2020.09 - 2021.08
Bachelor of Arts - English Literature with Arabic
Manchester Metropolitan University
09/2022 - 07/2026
A-Levels - English Literature, English Language and Music
Horsforth Sixth Form
09/2019 - 07/2022
High School Diploma - GCSE's
Horsforth High School
09/2014 - 07/2019