Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

dana irvine

Aberdeen,Aberdeen City

Summary

Whilst at Bridge of don academy i realized had a passion for people my first placement at school was at Upper Westfield Primary school where i was a primary school assistant where i worked alongside the teacher and learned the need of pupils. MY second placement was at Persley Care home where i shadowed carers and seen first hand what it was like. Through the end of school i had a part time job in telesales at Weatherseal Windows and Doors bridge of don where i worked as a telecanvasser and experienced what a fast paced work place was like and i loved it, Throughout this time i moved in with my grandparents to help my grandma icontinued to work at weatherseal more on a fulltime basis. At the time my grandma had her own private cleaning company in which i helped throughout the day. 2022 i found myself pregnant at this point Weatherseal windows and doors were now called Space kitchens, where i continued to work throughout my pregnancy. I continued to work here for some time whilst running my grandmas business and in 2004 i fell pregnant agin at which time i gave up my work focused on finding a home for my children. After having my second child i done part time cleaning jobs in the evening and eventually found a job at the byron baker where i worked through the back mostly cleaning. 2010 i moved away from the area and family. 2011 after moving to garthdee i got a part time job so in the ashvale chip shop where i was hired as counter staff i didn't enjoy this job i didn't feel it was challenging and felt i had more to offer.two months into the job i managed to get myself a job running the local shop. This job i was left and trusted to run a newsagent on my own and done this until 2017. Again throughout this i had another two children and loved the hustle and bustle of juggling parenting and working. The business ceased trading in december 2017. I found myself lost and then secured myself a part time job at byron fast foods as a counter assistant. Then the business closed due to covid which left me doing delivery jobs. Through a previous college i then found myself working night for Bodrum kebab house. Here i learned an even more fast paced work place and proved to myself that i worked better under pressure and took on a leader role. Here i took on more of a management role dealt with paperwork accounts stock and staff. I continued to work here until December 2022. I came to realize that working nights wasn't doing my family any good. Throughout the years i always had a dream to be a midwife but recently i regret not having the time with my family while they are still at home. Over the years i have always been a people person and through past experience have realized i can adapt to any environment. I am a friendly eager outgoing person who always goes above and beyond i love to push myself to see my capabilities. i work great alongside other people but also work just aswell on my own.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work history

bodrum pizza kebab

Mr dino ali
aberdeen, scotland
10.2020 - 03.2023
  • Safely operated pizza oven and other kitchen equipment according to manufacturer instructions.
  • Rinsed tomatoes, onions and peppers to add ingredients to pizza.
  • Complied with Health and Safety, Food Hygiene and COSHH regulations by by providing best practices and quality standards.
  • Prepared burgers, pasta and chicken to complement menu and fulfill customer requests.
  • Covered delivery responsibilities during staff absences.
  • Processed transactions with strong POS system knowledge.
  • Measured oven temperature to follow pizza specifications.
  • Dated and rotated food stocks to minimize wastage.
  • Completed comprehensive closing and cleaning checklists.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimizing till discrepancies.
  • Offered exceptional customer service with strong product knowledge.

Shop Manager

garthdee stores
aberdeen, scotland
07.2011 - 12.2017
  • Drove teams to deliver excellent sales-floor service, meeting individual needs for first-class customer experiences.
  • Recruited sales associates based on current organisational needs, facilitating productive, profitable teams.
  • Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
  • Established security and safety measures to protect staff and products from harm.
  • Installed and monitored surveillance systems, curtailing shrinkage.
  • Required shop staff to maintain strict visual merchandising standards, maximising sales opportunities.
  • Coached and mentored store assistants and supervisors to continually deliver against KPI targets.
  • Trained and managed shop assistants, building strong sales teams through strategic rostering.
  • Addressed customer complaints to resolve escalated issues.

Education

gcse higher -

bridge of don academy
Aberdeen, Aberdeen City
07.1993 - 06.1999

Skills

  • Food Safety and Hygiene
  • Cash handling
  • Customer service
  • Complaint handling
  • UK and EU driving regulations
  • Team leadership

Languages

English
Native

Timeline

bodrum pizza kebab

Mr dino ali
10.2020 - 03.2023

Shop Manager

garthdee stores
07.2011 - 12.2017

gcse higher -

bridge of don academy
07.1993 - 06.1999
dana irvine