DANA HAKIM
colchester,essex
Summary
Motivated and resourceful first-year law student with hands-on experience in customer service, administration, and food service roles. Known for exceptional communication, teamwork, and problem-solving abilities. Eager to build a legal career while applying a strong foundation in business principles and practical work skills. Fluent in Arabic, Romanian, and English.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer Service Assistant & Cook
Jimmy's Cafe
2023.01 - 2025.06
- Assisted in customer service, handling orders, and ensuring customer satisfaction
- Managed computer system and basic administrative tasks for efficient workflow
- Trained to manage tasks in both front-of-house and kitchen environments
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
Cashier, Cook & Server
KFC Fast Food Restaurant
2022.01 - 2022.05
- Provided customer service as cashier, processing orders efficiently and managing cash
- Positioned in various roles, including cook, server, and packer, adapting to fast-paced environments
- Supported the team under high-demand situations, maintaining excellent customer satisfaction
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Supported other team members during busy periods ensuring efficient operations.
Customer Service and Administrative Assistant
Five Star Stitches
2018.03 - 2018.05
- Served as a primary customer service representative, addressing customer needs and queries
- Managed finances, including payroll and bank-related payments, ensuring accuracy and timeliness
- Handled hand-stitching and tailoring tasks, showcasing attention to detail
- Maintained stock levels to avoid shortages in stitching supplies.
- Managed front desk duties to ensure smooth operation of reception area.
Education
(LLB) Law - Secound Year
University of Essex
Colchester 2024.10 -
A-Levels - Law, Business and Sociology
Sixth Form Collage
Colchester, Essex 2021.09 - 2023.07
GCSEs -
Philip Morant School and Collage
Colchester, Essex 2017.09 - 2021.07
Skills
- Communication Skills
- Time Management
- Problem Solving
- Teamwork
- Adaptability
- Customer Service Excellence
- Quality control
- Stock management
Custom
Available Upon Request
Certification
- Introduction to Medical Receptionist - Currently ongoing
- Young Professionals Virtual Insight of Law Firms, Participated in sessions focused on the legal
profession, gaining insights into the structure and daily operations of law firms.
Timeline
(LLB) Law - Secound Year
University of Essex
2024.10 -
Customer Service Assistant & Cook
Jimmy's Cafe
2023.01 - 2025.06
Cashier, Cook & Server
KFC Fast Food Restaurant
2022.01 - 2022.05
A-Levels - Law, Business and Sociology
Sixth Form Collage
2021.09 - 2023.07
Customer Service and Administrative Assistant
Five Star Stitches
2018.03 - 2018.05
GCSEs -
Philip Morant School and Collage
2017.09 - 2021.07