Open To Work
Verified
This profile is verified using an email address.
Dan Woodcock
Newton-le-Willows
Work Preference
Summary
Detail-oriented general manager with over 10 years of experience in the travel industry. Expertise in managing end-to-end operations and developing efficient process systems. Achieved significant sales growth while enhancing customer satisfaction and retention rates. Maintained strong supplier relationships and ensured seamless logistics for thousands of customers each season.
Overview
10
10
years of professional experience
Work History
General Manager
AJW GMTTA (Get me to the Alps)
04.2018 - 03.2026
- Led day-to-day operations for a successful ski-holiday company, coordinating up to six staff members and supervising delivery across travel, logistics, and customer experience.
- Managed core international supplier relationships, maintaining strong partnerships and ensuring exceptional service delivery.
- Scaled operations by 6x, increasing seasonal capacity to 3,000+ passengers while driving an 80% uplift in average booking margins.
- Achieved high customer satisfaction and repeat business through targeted service enhancements.
- Designed and implemented robust internal systems for booking accuracy and supplier coordination, eliminating administrative errors and improving efficiency.
- Led HR and operations, effectively resolving staff issues, overseeing recruitment, and fostering a cohesive team environment.
- Partnered with owner on strategic planning, aligning operational execution with long-term business goals.
- Facilitated travel arrangements for ski trips, enhancing customer experiences and operational efficiency.
- Designed and maintained the company's WordPress website, enhancing layout, content, and SEO - improving search visibility and generating a steady stream of cost-free inbound enquiries.
Sales & Admin Coordinator
Get Me To The Alps
10.2015 - 04.2018
- Consistently the top-performing sales representative, driving repeat business through relationship-based selling and maintaining excellent retention rates.
- Coordinated customer enquiries, bookings, and post-sale support with suppliers to ensure seamless service.
- Created mailshots, social media content, and website updates to enhance marketing efforts through precise administration and creative execution.
Education
BA - 2:1 - Television Production
University of Central Lancashire
PrestonSkills
- Operational management
- Process improvement
- Customer experience oversight
- Supplier relationship management
- Team leadership
- Staff development
- Systems creation
- Data accuracy
- Excel and Sheets proficiency
- Microsoft Office Suite expertise
- Google Workspace proficiency
- CRM and email automation
- Digital marketing strategies
- Content creation
Additional Information
Based in Newton-le-Willows with easy access to Manchester, Liverpool, Chester, Warrington, St Helens and Wigan. Clean U.K. driving licence and vehicle. Loves travelling, the outdoors, camping and football. References available on request.
Timeline
General Manager
AJW GMTTA (Get me to the Alps)
04.2018 - 03.2026
Sales & Admin Coordinator
Get Me To The Alps
10.2015 - 04.2018
BA - 2:1 - Television Production
University of Central Lancashire