DANIEL SAMMONS
Rugeley,Staffordshire
Summary
I pride myself on being a dedicated, empathetic understanding analytical ambitious forward-thinking individual who fully embraces continuous improvement. My extensive experience in regulated, unregulated, and third-sector environments has enabled me to be able to easily interpret and understand complex information to make rational decisions to support positive outcomes, concise levelheaded reporting, and decision-making whilst maintaining strong stakeholder relationships. I am adept at communicating with people of all levels and thrive off going the extra mile to make a difference in all I do.
Overview
19
19
years of professional experience
Work history
Mortgage Collections Associate
Charter Court Financial Services
03.2014 - 12.2015
- Managing a portfolio of early arrears mortgage accounts, completing in-depth financial reviews with customers to ensure ongoing mortgage affordability and making recommendations for commencement of legal action as required
Premier Credit Management Officer
HSBC
03.2014 - 12.2015
- Managing a pre-litigation portfolio of high-net-worth personal customer accounts including bank accounts, loans, credit cards and mortgages to agree mutually beneficial payment solutions according to both internal and external regulatory policy
McDonald's Relationship Assistant
Ronald McDonald House Charities UK
04.2019 - Current
- Responsible for reporting and analysis of various McDonald's income streams including restaurant fundraising, franchisee contributions, customer collection boxes, and digital donations to support department income projection and strategic direction
- Led on projects including external cash collections project resulting in 30% increase in collection box income being received, digital denomination changes on McDonald's self-order kiosks which increased total donations by over £500K, data lead for the 2022 Halloween fundraising campaign and team lead for system change to Microsoft D365 including completing UAT and delivering training
- Relationship management of key stakeholders including McDonald's franchisees, restaurants, corporate departments, and external suppliers including coordinating volunteer visits, supporting charity events, and implementing defined stewardship protocols ensuring that all financial and volunteer support is appropriately recorded, reviewed, and recognised.
OTC Franchise Accounts Coordinator
McDonald's
05.2017 - 04.2019
- Responsible for ownership of McDonald's franchisee accounting helpdesk managing queries regarding their rent agreements, service charges, monthly statements, P&L submissions, and general accounting queries
- Continuous improvement advocate, achievements included implementation of Excel-based email triage and query analysis report, automated invoice creation, mail merges, franchisee billing summary, creation of training materials, and clearing approximately £1M in aged debt
- Processing monthly and project invoices, credit notes, and statement of charges for Franchisees using Excel and AS400
Collections Associate
Yell
12.2015 - 05.2017
- Making and receiving calls to indebted business customers in an unregulated environment to agree affordable repayment solutions this included spending one month training offshore colleagues in Manila on billing processes, systems, empathy awareness and call coaching
Various Experiences
Various Employers
04.2004 - 03.2014
Education
GCSE - 5 B-C
09.1999 - 06.2004
Skills
- Continuous Improvement Advocate
- Credit Control and Collections
- Data Analysis and Reporting
- Excellent Communicator
- Microsoft Office including advanced Excel
- Relationship and Stakeholder Management
Timeline
McDonald's Relationship Assistant - Ronald McDonald House Charities UK
04.2019 - Current
OTC Franchise Accounts Coordinator - McDonald's
05.2017 - 04.2019
Collections Associate - Yell
12.2015 - 05.2017
Mortgage Collections Associate - Charter Court Financial Services
03.2014 - 12.2015
Premier Credit Management Officer - HSBC
03.2014 - 12.2015
Various Experiences - Various Employers
04.2004 - 03.2014
Fair Oak High School - GCSE, 5 B-C
09.1999 - 06.2004
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