Dan Povey
Hemel Hempstead,Hertfordshire
Summary
Infrastructure Team Lead with 6+ years’ experience operating and improving high-availability production infrastructure supporting thousands of customer workloads.
Strong background in Linux systems, clustering, monitoring and automation, with proven experience delivering large-scale production changes including MySQL upgrade programmes, data centre migrations and backup platform transitions. Focused on service reliability, incident response, risk mitigation and operational efficiency.
Overview
8
8
years of professional experience
Work history
Infrastructure Team Lead
Team.blue
Hemel Hempstead, Hertfordshire
2022.03 - Current
- Lead infrastructure and senior support teams responsible for reliability and performance of production hosting environments.
- Planned and executed large-scale MySQL upgrade programme across hundreds of production systems, ensuring controlled risk and service continuity.
- Delivered data centre and backup platform migrations affecting thousands of customer workloads with minimal disruption.
- Maintain and improve high-availability environments using load balancing and clustering (HAProxy, Pacemaker).
- Enhanced monitoring and alerting (Icinga, SNMP) to improve production visibility and reduce incident response time.
- Lead investigation and resolution of complex production incidents, performing root cause analysis where required.
- Oversee provisioning and lifecycle management of physical and virtual infrastructure within SLA-driven environments.
- Manage vendor escalations and enterprise hardware replacement to maintain platform stability.
3rd Line Technical Support Engineer
UKDedicated LTD
Hemel Hempstead, Hertfordshire
2019.12 - 2023.03
- Investigated and resolved complex infrastructure and platform incidents across dedicated, virtualised and shared hosting environments.
- Performed patching, firmware upgrades and preventive maintenance across production systems.
- Supported high-availability configurations and clustering environments.
- Developed automation tools (Python/Bash) to reduce manual operational workload and improve team efficiency.
1st Line Technical Support Engineer
UKDedicated LTD
Hemel Hempstead, Hertfordshire
2017.10 - 2019.12
- Provided customer-facing technical support within production hosting environments.
- Troubleshot infrastructure and application-level issues, escalating high-impact incidents appropriately.
Education
Bachelor of Science - Internet Computing
University of Brighton
BrightonDiploma of Higher Education - Information Technology
Sussex Coast College
HastingsSkills
- Linux (RHEL, Ubuntu, CloudLinux)
- Windows Server
- High Availability & Clustering (Pacemaker)
- Load Balancing (HAProxy)
- Production System Operations
- Incident Investigation & Resolution
- Monitoring & Alerting (Icinga, SNMP, NRPE)
- MySQL (Production Upgrades)
- Virtualisation (KVM, OpenNebula)
- DNS Management
- Network Infrastructure (Juniper, Cisco)
- Firewalls (Fortigate, pfSense, SRX)
- Automation (Python, Bash, SaltStack)
- Enterprise Hardware (Dell, HP, SuperMicro)
Timeline
Infrastructure Team Lead
Team.blue
2022.03 - Current
3rd Line Technical Support Engineer
UKDedicated LTD
2019.12 - 2023.03
1st Line Technical Support Engineer
UKDedicated LTD
2017.10 - 2019.12
Bachelor of Science - Internet Computing
University of Brighton
Diploma of Higher Education - Information Technology
Sussex Coast College