Dan Lyons, MSC PSYCH CONV (OPEN)
Coventry ,West Midlands
Summary
Dynamic professional with a strong foundation in problem-solving and resourcefulness, complemented by expertise in CRM, DSA, and Cherwell. Demonstrates effective communication and brilliant time management skills, ensuring robust multitasking capabilities within multidisciplinary teams. Maintains a positive work attitude while striving for excellence in all tasks. Career goals include leveraging these competencies to drive organisational success and innovation.
Managed a diverse workload in registrations workstreams including Duplicates NBO, Duplicates Direct, Gender Reassignments, UTRs, DMS, Confusions Direct, and Confusions NBO. Whilst working in multiple areas such as Health and Justice.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Registrations Administration
Capita
London
02.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight KPI deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions. Affectively increasing customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Facilitated training sessions, enhancing employee skillsets and boosting team performance.
- Organised staff training for improved service delivery.
- Developed personalised training plans for vocal improvement.
- Conducted training for better customer service results.
- Facilitated training programmes for staff development.
- Created and administered training calendar.
- Coordinated training programmes for improved team performance.
Transport for London Customer Service Representive
Capita
London
09.2021 - 02.2022
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Master of Science - Psychology
The Open University
Milton Keynes 09.2022 - 06.2024
Post Graduate Degree - PGCE Primary School
Newman University
Birmingham 09.2018 - 07.2019
Bachelor of Arts - Health Studies
De Montfort University
Leicester 09.2015 - 07.2018
Skills
- Problem-solving
- Resourcefulness
- Knowledge of CRM, DSA, and Cherwell
- Effective communication
- Brilliant time management
- Robust multitasking capabilities
- Multidisciplinary team work
- Positive work attitude
- Calm under pressure
Affiliations
- Watching TV and Films
- Reading Being Artistic/Creative – drawing, knitting, and painting.
- Playing the guitar
- Gaming
Timeline
Master of Science - Psychology
The Open University
09.2022 - 06.2024
Registrations Administration
Capita
02.2022 - Current
Transport for London Customer Service Representive
Capita
09.2021 - 02.2022
Post Graduate Degree - PGCE Primary School
Newman University
09.2018 - 07.2019
Bachelor of Arts - Health Studies
De Montfort University
09.2015 - 07.2018