Dan Johnson
Elswick,UK
Summary
Highly skilled professional with extensive expertise in organisational skills, problem solving, and customer service. Proven track record in sales, profit conversion, complaint handling, budgeting, and cost and stock controls. Demonstrates excellent standards and a keen eye for detail, coupled with an extremely high work ethic. Adept at team development and training, proficient in Microsoft Office software. Strong interpersonal communication skills enhance the ability to effectively collaborate within a team environment.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Manager
James' Places-Clitheroe
Clitheroe, UK
12.2022 - 04.2025
- Oversee day-to-day operations of Bowland Beerhall, the high-end Bar & Grill restaurant and event space, the 39-bedroom Spinning Block Hotel, the Holmes Mill Duck Pin Bowling Alley, the Cotton Room (a 200-capacity function room), and Bowland Food Hall comprising of a café, deli, and artisan food shop along with The Emporium, a full-day offer cafe / brasserie restaurant
- Manage sites with impressive six-figure weekly revenues
- Lead a management team of 15 and oversee up to 150 staff members across various departments
- Achieved a 30% profit increase versus budget last FY
- Total yearly site revenues of over £9 million
- Improved team stability and engagement, driven by structured training and internal promotion
- Responsible for all HR and recruitment across the sites
- Enhanced GP and stock take results, leading to a more profitable business, from control measures put into place
- Achieved 5* EHO scores across all kitchens
- Responsible for training of new General Managers throughout the company
- Oversee the smooth delivery of weddings - 150 in 2024.
- Organized numerous large events such as Clitheroe Food Fest (£90k net sales in one day) and the Ribble Valley Pub Walk (£50k net sales in one day) along with smaller events including Meet The Brewer nights, conferences, and quizzes
General Manager
Mitchells & Butlers Retail
Preston
01.2018 - 12.2022
- Managed operations at Black Bull, Fulwood, overseeing food and liquor sales
- Achieved average weekly sales of £32,000-£45,000 net, with a £1.8 million turnover in 2019
- Directed hiring, training, planning, and evaluation of staff
- Involved in budget planning, accounting, and payroll
- Maintained stock control and health & safety standards, achieving a 5* EHO rating
- Improved sales and marketing procedures, leading to significant profit increases
- Oversaw a £70k rise in profit versus budget in the first year and a £50k rise the following year
- House of Excellence - responsible for the training and coaching of newly recruited General Managers
- Led district initiatives such as the Hot Housing program and was also part of Brand Steering
- Successfully implemented Order-At-Table, Delivery, and Click & Collect services
General Manager
Mitchells & Butlers Retail
Blackpool
03.2011 - 01.2018
- Managed operations at The Belle Vue, achieving average weekly sales of £22,000-£29,000 net
- Directed hiring, training, planning, and evaluation of staff as district HR champion
- On the HiPo GM program and assisted in running the district in the absence of the RBM
- Served on the Brand Steering Group
- Led the district to win District of the Year FY18
- Enhanced sales and marketing procedures and contributed to local community events
- Maintained a 5* EHO score throughout
General Manager
Mitchells & Butlers Retail
Preston
11.2011 - 03.2012
- Oversaw the opening of a brand new site
- Hiring and training all new staff
- Organising weekly entertainment
- Moved on to highest turnover pub in district
- Setting up links with local community groups
General Manager
Barracuda Bars Ltd
Preston
01.2005 - 01.2011
- Managed operations at The Academy, a busy high street bar
- Directed hiring, training, planning, and evaluation of staff
- Improved sales and marketing procedures, achieving growth in sales
Education
Bachelor of Science - Chemistry
University of Bradford
Bradford, West Yorkshire 09.2000 - 06.2003
A-Level or equivalent - Chemistry, Biology, Maths with Mechanics
Clitheroe Royal Grammar School
Clitheroe, Lancashire 09.1998 - 06.2000
Skills
- Organizational skills & problem solving
- Customer service, sales & complaint handling
- Budgeting
- Cost and stock controls
- Excellent standards & eye for detail
- Extremely high work ethic
- Team development & training
- Microsoft Office software such as Word, Excel & PowerPoint
- Interpersonal communication
Certification
- WSET Level 1 - The Wine & Spirit Education Trust is an awarding body and registered charity devoted to the development and delivery of qualifications and courses in wines and spirits.
- BIIAB Level 2 Award for Personal Licence Holders
- Emergency First Aid at Work, 09/23 - 09/26
Custom
Bachelor's
Personal Information
- Total Experience: 22
- Industry: Hospitality & Tourism
Timeline
Operations Manager
James' Places-Clitheroe
12.2022 - 04.2025
General Manager
Mitchells & Butlers Retail
01.2018 - 12.2022
General Manager
Mitchells & Butlers Retail
11.2011 - 03.2012
General Manager
Mitchells & Butlers Retail
03.2011 - 01.2018
General Manager
Barracuda Bars Ltd
01.2005 - 01.2011
Bachelor of Science - Chemistry
University of Bradford
09.2000 - 06.2003
A-Level or equivalent - Chemistry, Biology, Maths with Mechanics
Clitheroe Royal Grammar School
09.1998 - 06.2000
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