Dan Dendy
Norwich,Norfolk
Summary
Accredited graduate of Film Production, further pursuing Scriptwriting. Experienced working in team environments to exceptional standards. Reputation for effective organisation, personable customer service and willingness to learn.
Overview
6
6
years of professional experience
Work history
Store Guide
EE
Norwich, Norfolk
10.2024 - Current
- Nominated for Store of the Year (South England) within the BT Company
- Established rapport with customers through attentive listening and patient troubleshooting of their issues, ensuring resolutions could be reached and long-term advice could be provided.
- Offered product knowledge and insights to customers for informed purchases targeted towards their needs.
- Exceeded sales targets o through active promotion of products.
- Enhanced customer satisfaction by addressing complaints efficiently.
- Upheld company policy compliance at all times whilst interacting with customers and colleagues.
SU Bar Staff
UEA SU
Norwich, United Kingdom
06.2023 - 10.2024
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Worked with bar management to implement and enforce responsible drinking practices.
- Cleared counters and disposed of waste and broken glass.
Restaurant Waiter
Bill's
Oxford, United Kingdom
09.2019 - 01.2020
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Practiced healthy and safety measures to comply with regulations.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
Master of Arts - Creative Writing: Scriptwriting
University of East Anglia
09.2024 -
Bachelor of Arts (Hons) - Film & Television Production
University of East Anglia
09.2021 - 06.2024
Skills
- Effective networking
- Technical equipment usage
- Memory retention
- Script editing
- Sound recording
- Direction/Blocking
- Constructive criticism handling
- Health & Safety compliance
- Photography & videography
- Audio & visual editing
- File management & formatting
Languages
Spanish
Intermediate
French
Elementary
Hobbies
- Photography
- Sound Mixing & DJing
- Digital Crate Digging
- Reading
References
References available upon request.
Timeline
Store Guide
EE
10.2024 - Current
Master of Arts - Creative Writing: Scriptwriting
University of East Anglia
09.2024 -
SU Bar Staff
UEA SU
06.2023 - 10.2024
Bachelor of Arts (Hons) - Film & Television Production
University of East Anglia
09.2021 - 06.2024
Restaurant Waiter
Bill's
09.2019 - 01.2020
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