Dan Clarke
High Spen,Tyne and Wear
Summary
Knowledgeable and passionate railway worker with 29 years' experience in on board and platform based customer service. Adaptable to the needs of the customer, and of the industry, often receiving praise from passengers on friendly yet informative communication, consideration for inclusivity, and professionalism.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work history
Conductor
TransPennine Express
Newcastle
2018.03 - 2026.04
- This customer facing role involves ensuring the safety of passengers both when boarding and alighting the train, and during their journey on-board. I am required to check tickets for validity, issue tickets via the Star Mobile system, provide route information if required, maintain a safe and pleasant environment on the service through effective announcements and face to face interactions.
- This role requires many varied skills; dynamic decision making, conflict resolution, effective communication with the pubic and railway personnel, being calm under pressure, and a strong understanding of ever changing railway policies and procedures.
Revenue Protection Assistant
TransPennine Express
Newcastle
2017.01 - 2018.03
- A return to a customer-facing role, being part of a close team but required to be self governing with my work locations, and use my time wisely to ensure effective use of the staffing and resources available.
- This role required me to: give advice on, and sell travel tickets through the Advantix system, recognise and deal with ticketless travel and other ticketing irregularities, and work closely with on-board and station staff to provide a wide range of customer assistance both on and off the train services.
Train Driver
TransPennine Express
York, then Newcastle
2001.06 - 2017.01
- Driving traction units in a safe, punctual and economic matter as laid down in the Railway Rule Book and TPE’s Professional Driving Policy; working the shifts required to keep the service running.
- Customer Service – helping passengers out and being the face of the company
- Producing reports and accounts of out-of-course events
Conductor
Arriva Trains Northern
York
1999.06 - 2001.06
Conductor
North West Trains
Llandudno Junction, Conwy
1998.01 - 1999.06
Conductor
Northwest Regional Railways
Manchester
1996.01 - 1996.10
- Being the visible face of the company from a passenger-focusing point of view.
- Handling cash, selling tickets, dealing with passengers’ concerns.
- Operation of the train doors, protection of the train in an emergency or failure situation, assisting the driver in various aspects of their job.
- Spending time at three different locations has given me good experience of a variety of different shift patterns and dynamics within the rail industry.
Cargo Inspector
Inspectorate Griffith ltd.
Eastham, Wirral
1995.06 - 1996.01
- A trainee position within the Oil Industry
- Measuring Crude Oil and gas cargoes on tanker ships and land tanks within refineries and storage points, particularly for Shell UK at Stanlow refinery.
- Collecting samples of crude and LPG for analysis by the laboratory staff
- Other cargo assessments at various locations as the company won contracts
- My first experience of shift work
Education
BA - French and Italian
Swansea University
1996.01 - 1997.01
A Levels - General Studies, French, Business Studies
GCSEs - undefined
Skills
- Punctuality, reliability, able to cope well with shift work
- Clear and accurate communicator with the ability to adapt my communication method for all members of the general public, colleagues, and professionals
- Can establish and maintain good relationships at all levels within the company, and with partner agencies, such as law enforcement
- Knowledgeable about the industry, including policies and procedures, routes, and ticketing restrictions
- Calm under pressure, with the ability to maintain professional yet with an air of compassion and approachability
Affiliations
- I am a volunteer leader for Wylam Cub Scouts. This role allows me to provide a strong role model for young people, whilst ensuring they are in an environment in which they are safe, respected and listened to. I have undertaken training on Safeguarding and Scouting Policies and Procedures.
- I enjoy furthering my study of languages, allowing me to be a casual conversationist in French, Italian and German.
References
References available upon request.
Timeline
Conductor
TransPennine Express
2018.03 - 2026.04
Revenue Protection Assistant
TransPennine Express
2017.01 - 2018.03
Train Driver
TransPennine Express
2001.06 - 2017.01
Conductor
Arriva Trains Northern
1999.06 - 2001.06
Conductor
North West Trains
1998.01 - 1999.06
BA - French and Italian
Swansea University
1996.01 - 1997.01
Conductor
Northwest Regional Railways
1996.01 - 1996.10
Cargo Inspector
Inspectorate Griffith ltd.
1995.06 - 1996.01