Damon Snowden
Peterborough,Cambridgeshire
Summary
Experienced Producer with a demonstrated history of working in the broadcast media industry. Skilled in event planning, Live broadcast, Launched ITV broadcasting & Customer service.
Overview
17
17
years of professional experience
Work History
Customer Manager
RSA Insurance
06.2024 - 03.2026
- Managed inbound and outbound call centre insurance enquiries and sales requests, ensuring customer satisfaction and retention.
- Delivered detailed information on home insurance products and cover options, aiding customers in informed decision-making.
- Clarified premium changes and underwriting decisions, enhancing customer understanding and trust.
- Underwrote customer policies to match requested insurance cover levels.
TV Producer
TJC
London, london
09.2023 - 12.2023
- Delivered quality production results meeting creative goals and schedule demands.
- Developed comprehensive production schedules, detailing all phases of production from concept to completion.
- Reviewed scripts and implemented revisions to enhance narrative quality, resulting in highly successful programmes.
- Collaborated on channel relaunch, redesigning product offerings and operational systems to enhance viewer engagement.
- Planned production workflow to maximise cost-effectiveness and maintain budget.
- Resolved conflicts with crew and actors, facilitating smooth production processes and adherence to project timelines.
- Developed creative ideas to design stunning visual concepts.
- Stayed calm and professional during moments of extreme stress to accomplish production goals.
Producer
Ideal Shopping Direct
10.2015 - 07.2023
- Collaborated with commercial teams to develop and execute their vision for projects.
- Contributed to programming decisions for a television channel.
- Served as senior team member with over 5,000 gallery hours in live television, assisted junior producers and developed training documents, including ASA & OFCOM training packs and focus sheets, to enhance team growth and company understanding.
- Prepping with Guests and Presenters, using communication skills to bring out the best performance in everyone.
- Analysing trends and researching previous sales history to give each show an edge.
- Creating assets from Clips of film to best promote products using USPs.
- Conducted debriefs with teams post-project to ensure execution of all points and alignment with targeted outcomes.
- Strong awareness skills, Precise attention to detail working under the pressure of live TV and stringent deadlines.
- Positive can-do attitude, key person in the dynamic everyone feeds from, a deep understanding in people and the different personality types is key.
Assistant Producer
Ideal Shopping Direct
10.2013 - 01.2015
- Liaised with producers to clarify daily requirements and priorities.
- Standing in for producers to cover any sickness.
- Completing prep for each Producer to free up their time.
- Created graphics and VTs to support show production.
- Assisted in daily operations of the TV channel to ensure smooth broadcasting.
- Coordinated with merchandising to ensure stock replenishment, maximising revenue potential.
- Reviewed product pricing and historical data to ensure accuracy.
Floor Manager
Ideal Shopping Direct
10.2012 - 01.2013
- Coordinated with Director and Producer prior to each show to ensure all agreed elements were implemented.
- Monitored Presenter cues and audience engagement to ensure seamless live broadcasts.
- Constructed live sets to effectively highlight products and enhance viewer experience.
- Working to deadlines and time management skills.
- Learning to listen to multiple conversations at once and actioning any requests in any live hour.
- Assisted in the operational functions of a television channel.
Supermarket Assistant
Budgens
01.2009 - 01.2012
- Assisted customers in locating products throughout the store, enhancing shopping experience.
- Assisted customers by answering queries, showing them to stock location and managing complaints.
- Replenished items and organised displays to keep stock looking professional.
- Operated tills and replenished stock to ensure efficient customer service.
- Managed stock ordering processes to sustain optimal inventory levels.
Education
GCSEs -
Orton Longueville
Peterborough, PTE01-2007
Skills
- Customer service
- Insurance product knowledge
- Policy underwriting
- Insurance sales optimisation
- Customer engagement strategy
- Client relationship management
- Analytical thinking
- Time management
- Organisation
- Prioritisation
- Working with initiative
- Creative thinking
- Creative visual storytelling
- Broadcast operational management
- Channel development strategy
Custom
Experienced Producer with a demonstrated history of working in the broadcast media industry. Skilled in event planning, Live broadcast, Launched ITV broadcasting & Customer service., Organisation, Prioritisation, strong analytical skills, working with initiative, Originality
Timeline
Customer Manager
RSA Insurance
06.2024 - 03.2026
TV Producer
TJC
09.2023 - 12.2023
Producer
Ideal Shopping Direct
10.2015 - 07.2023
Assistant Producer
Ideal Shopping Direct
10.2013 - 01.2015
Floor Manager
Ideal Shopping Direct
10.2012 - 01.2013
Supermarket Assistant
Budgens
01.2009 - 01.2012
GCSEs -
Orton Longueville