Damon Smith
Blackburn,Lancashire
Summary
Industrious and enthusiastic Area Manager proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results. Successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management experience.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Area Manager II
Amazon
Warrington, Cheshire
08.2023 - Current
- Oversaw 125 direct reports to achieve efficiency targets, meeting KPI's and objectives.
- Responsible for onboarding and development of Area Managers & multiple Supervisors.
- Analysed financial data to track and achieve budget targets
- Partnering with HR on disciplinary and investigations.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Analysed operations data to identify process gaps and successfully implement change.
Area Manager I
Amazon
Warrington, Cheshire
11.2021 - 07.2023
- Oversaw 65 direct reports to achieve efficiency targets.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Lead region wide projects on sustainability & variable cost reduction
- Conducted audits and risk assessments to achieve regulatory compliance.
- Partnering with HR with investigations
Senior Manager (Degree Apprentice)
Morrisons
Nelson, Lancashire
01.2021 - 11.2021
- Oversaw 45 reports to achieve sales targets, split into multiple areas within the store directly managing 3 team managers.
- Directed retail and wholesale operations, scrutinising and improving existing processes within store to boost efficiency.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Performed various store operations including opening and closing procedures, product display management and budget control. Key holder in absence of Store Manager.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Team Manager (Degree Apprentice)
Morrisons
Blackburn, Lancashire
09.2018 - 12.2020
- Oversaw 10 direct reports to achieve targets.
- Ownership of the warehouse space and the stores stock management process, completed through accurate and timely daily counts.
- Managed the execution of promotional trends, marketing & point of sale, in line with wider business sales plans.
- Responsible for the accounting of all cash within the store and the subsequent banking.
Education
Bachelor of Arts - Buisness Management
Sheffield Hallam University
09.2018 - 08.2021
Skills
- Sales strategies
- Employee management
- Staff development
- Talent review
- Key Performance Indicator monitoring
- Customer service
- Business development and planning
Timeline
Area Manager II
Amazon
08.2023 - Current
Area Manager I
Amazon
11.2021 - 07.2023
Senior Manager (Degree Apprentice)
Morrisons
01.2021 - 11.2021
Team Manager (Degree Apprentice)
Morrisons
09.2018 - 12.2020
Bachelor of Arts - Buisness Management
Sheffield Hallam University
09.2018 - 08.2021
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