Damon Gouldson

• Managed client relationships and expectations during the transition following the successful sale of Framtiden Wealth to Amber River Shipman Wealth, ensuring seamless contract novations, data integrity, and audit compliance.
• Onboarded new clients, conducted AML checks, updated client profiles, and maintained accurate portfolio information to ensure regulatory compliance.
• Handled client correspondence efficiently and promptly addressing inquiries and requests to sustain high levels of client satisfaction.
• Produced comprehensive client valuations and ensured all CRM systems were accurate for audit compliance.
• Business Processing: Execute post-advice implementation for all new business, managing the lifecycle of applications across pensions, investments, and protection products.
• Oversaw daily operations of the Bristol satellite office.
• Software experience: CURO

• Manage day-to-day operations for a Directly Authorised (DA) financial advice firm, serving as one of three core team members (including Principal/ Director) responsible for business continuity and workflow efficiency.
• Supported the Principal in stewardship of £54 million in Assets Under Management (circa 120 clients), ensuring seamless service delivery for a diverse portfolio size from £100K to £2M
• Lead the onboarding process for new private clients, executing all AML, KYC, and suitability documentation to maintain rigorous audit-ready compliance standards.
• Prepared comprehensive meeting packs, including detailed portfolio valuations and performance analytics for initial and annual reviews.
• Business Processing: Execute post-advice implementation for all new business, managing the lifecycle of applications across pensions, investments, and protection products.
• Reconciliation of initial and ongoing advice fees for monthly/ yearly account reporting.
• Primary gatekeeper for all provider and client correspondence, ensuring priority items are triaged and actioned appropriately and records maintained within CRM system.
• Software experience: Intelliflo

• Providing full support to a busy Independent Financial Adviser within a network.
• Full client onboarding for new clients including processing LOA’s, Fact Finds, Attitude to Risk.
• Meeting pack preparation for new/ existing clients including valuations
• Managing all incoming correspondence from providers and clients and ensuring items actioned appropriately
• Post advice processing of all new business: Business/ Personal Protection applications, Pension contributions & drawdowns, Investment/ ISA contributions/ withdrawals and Fund switches.
• Basic account reconciliation to ensure all fees were set and received as required.
• Software experience: XPLAN

Pre-Offer experience:

• Income verification.
• Assessment of affordability relative to credit reference files and other credit decision engines and communicating reason for max lends clearly to broker intermediary channel and mortgage applicants.
• Audit on application submissions ensuring application has been entered correctly relative to TSB criteria and selected product.
• Dealing with valuation queries both in respect of downgrades, queries and subsequent appeals if required.

Post Offer experience:

• Responding to legal letters on behalf of TSB.
• Post offer valuation queries.

Telephony experience:

• Regularly mentor and deal with call handling and complaint handling.