Damodharan Sivasubramanian
Colchester, Essex
Summary
Customer-focused Sales and Customer Service Professional with a background in business development, sales, and client relationship management. Skilled in CRM systems (Salesforce, HubSpot, LeadSquared) to manage customer interactions and optimize sales performance. Strong ability to identify customer needs, recommend solutions, and ensure a seamless customer experience. Seeking to contribute expertise in customer engagement and sales administration to a growing organization.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Business Development Manager
Byju's
01.2023 - 01.2024
- Handled customer inquiries, identifying needs and recommending suitable solutions
- Managed a 14-member sales team, ensuring high levels of customer satisfaction
- Conducted follow-up calls to confirm customer satisfaction and resolve concerns
- Implemented CRM strategies to track customer interactions and sales performance
Business Development Associate
Byju's
12.2021 - 12.2022
- Assisted customers via inbound and outbound calls, offering personalized product recommendations
- Maintained and updated customer records in CRM systems (Salesforce, HubSpot, LeadSquared)
- Followed up on customer inquiries to drive engagement and increase conversion rates
- Coordinated with internal teams to ensure a seamless customer experience
Business Development Trainee
Byju's
09.2021 - 11.2021
- Engaged with 200+ customers daily, providing product knowledge and service recommendations
- Assisted in sales administration tasks, ensuring accurate order fulfillment
- Managed customer relationships, ensuring a positive post-sale experience
Education
Master's - Business Management
University of Essex
Southend On Sea, United Kingdom.01.2025
Bachelor's - Mechatronics Engineering
Agni College of Technology
Chennai, India.04.2021
Skills
- Customer Service & Sales Support
- Client Relationship Management
- CRM (Salesforce, HubSpot, LeadSquared)
- Lead Generation & Follow-Ups
- Order Processing & Sales Administration
- Communication & Problem-Solving
- Handling Inbound & Outbound Calls
- Team Collaboration & Coordination
- Product Knowledge & Upselling
- Attention to Detail & Multitasking
Certification
- Business Analysis Foundations, LinkedIn Learning, 01/31/25
- Business Analysis Basics, Simplilearn, 02/28/25
- Introduction to CRM with HubSpot, Coursera, 02/28/25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Manager
Byju's
01.2023 - 01.2024
Business Development Associate
Byju's
12.2021 - 12.2022
Business Development Trainee
Byju's
09.2021 - 11.2021
Master's - Business Management
University of Essex
Bachelor's - Mechatronics Engineering
Agni College of Technology
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