DAMILOLA OYEDEKO
AL10 9QZ,Hertfordshire
Summary
I am an energetic, ambitious person who has developed a responsible approach to any task that I undertake or situation that I am presented with. Takes on a challenging new role, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Account officer
Access Bank Plc
IKOYI/Lagos, Lagos State
2020.06 - 2022.09
- Delivered a high level of service to clients to maintain relationships for future business opportunities.
- Cultivated and maintained excellent interdepartmental working relationships to facilitate results.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Support customers in account setup, loan application, enrollment on E-channels, and insurance
- Document sales, customer interactions, and concerns to generate updates for the Relationship Manager
- Identified customer needs and developed catered solutions to meet demands.
Relationship officer
Access Bank Plc
Ikoyi/Lagos, Lagos State
2019.01 - 2020.05
- Kept records of all contacts with clients using the CRM system.
- Delivered team objectives according to business development strategy.
- Developed marketing plans to support department strategies.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Kept track of current and potential clients' needs to recommend new applicable products and services.
- Organized marketing plans and programs to best support business growth and development.
- Educated customers about company products, services, and special offers.
- Increased customer satisfaction by resolving issues.
Teacher
National youth Service
Shao/Ilorin, Kwara State
2017.04 - 2018.05
- Provided in-depth feedback and constructive criticism on students' work.
- Prioritized strategies to develop responsible, independent learners.
- Collected, analyzed, and tracked data on student progress.
- Prepared quizzes, tests, and examinations to gauge how well students were learning.
- Tracked student attendance and performance, intervening early in concerning issues.
Education
Master of Science - International Business Management
University of Hertfordshire
Hatfield 2022.09 - 2023.10
Bachelor of Science - Geology
Olabisi Onabanjo University
2012.12 - 2016.12
Skills
- Communication skills
- Product knowledge
- Customer relations
- Business development
- New business opportunities
- Customer presentations
- Customer rapport
- Data protection
- Training and development
- Product and service expertise
- Account management
- Customer service
- Sales quota achievement
- Time management
Certification
Market Trend Analysis
Strategic Management
Compliance
Financial Intelligence
Relationship Management Intelligence
Evaluation of Managing sales
Customer Relationship Management
Know your Customers
Affiliations
- Travelling , singing and movies
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Master of Science - International Business Management
University of Hertfordshire
2022.09 - 2023.10
Account officer
Access Bank Plc
2020.06 - 2022.09
Relationship officer
Access Bank Plc
2019.01 - 2020.05
Teacher
National youth Service
2017.04 - 2018.05
Bachelor of Science - Geology
Olabisi Onabanjo University
2012.12 - 2016.12