Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Work availability
Quote
Timeline
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DAMILOLA OYEDEKO

DAMILOLA OYEDEKO

AL10 9QZ,Hertfordshire

Summary

I am an energetic, ambitious person who has developed a responsible approach to any task that I undertake or situation that I am presented with. Takes on a challenging new role, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Account officer

Access Bank Plc
IKOYI/Lagos, Lagos State
06.2020 - 09.2022
  • Delivered a high level of service to clients to maintain relationships for future business opportunities.
  • Cultivated and maintained excellent interdepartmental working relationships to facilitate results.
  • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
  • Support customers in account setup, loan application, enrollment on E-channels, and insurance
  • Document sales, customer interactions, and concerns to generate updates for the Relationship Manager
  • Identified customer needs and developed catered solutions to meet demands.

Relationship officer

Access Bank Plc
Ikoyi/Lagos, Lagos State
01.2019 - 05.2020
  • Kept records of all contacts with clients using the CRM system.
  • Delivered team objectives according to business development strategy.
  • Developed marketing plans to support department strategies.
  • Updated customers on service issues and maintained satisfaction through continued communication.
  • Kept track of current and potential clients' needs to recommend new applicable products and services.
  • Organized marketing plans and programs to best support business growth and development.
  • Educated customers about company products, services, and special offers.
  • Increased customer satisfaction by resolving issues.

Teacher

National youth Service
Shao/Ilorin, Kwara State
04.2017 - 05.2018
  • Provided in-depth feedback and constructive criticism on students' work.
  • Prioritized strategies to develop responsible, independent learners.
  • Collected, analyzed, and tracked data on student progress.
  • Prepared quizzes, tests, and examinations to gauge how well students were learning.
  • Tracked student attendance and performance, intervening early in concerning issues.

Education

Master of Science - International Business Management

University of Hertfordshire
Hatfield
09.2022 - 10.2023

Bachelor of Science - Geology

Olabisi Onabanjo University
12.2012 - 12.2016

Skills

  • Communication skills
  • Product knowledge
  • Customer relations
  • Business development
  • New business opportunities
  • Customer presentations
  • Customer rapport
  • Data protection
  • Training and development
  • Product and service expertise
  • Account management
  • Customer service
  • Sales quota achievement
  • Time management

Certification

Market Trend Analysis

Strategic Management

Compliance

Financial Intelligence

Relationship Management Intelligence

Evaluation of Managing sales

Customer Relationship Management

Know your Customers


Affiliations

  • Travelling , singing and movies

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Master of Science - International Business Management

University of Hertfordshire
09.2022 - 10.2023

Account officer

Access Bank Plc
06.2020 - 09.2022

Relationship officer

Access Bank Plc
01.2019 - 05.2020

Teacher

National youth Service
04.2017 - 05.2018

Bachelor of Science - Geology

Olabisi Onabanjo University
12.2012 - 12.2016

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DAMILOLA OYEDEKO