DAMILOLA IBRAHIM
Manchester,Greater manchester
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work history
Receptionist
Niphem concept
Oyo state, Nigeria
2018.10 - Current
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Coordinated and facilitated internal and external company events.
Receptionist
Aiico insurance
Lagos state, Nigeria
2021.11 - 2022.11
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Applied expertise in company products and services to answer questions.
- Recorded and maintained office expenses to track spending.
- Reorganised filing system to reduce file location times.
Receptionist Assistant
la-fair hotel and lounge
Lagos , Lagos state
2019.07 - 2020.02
- Enabled smooth running of operations, performing routine office support through planning and coordination.
- Successfully prevented account loss by rebuilding client trust after an incident.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
Education
Master of Science - Management consultancy
The Manchester Metropolitan University
Manchester 01/2023 -
B.sc - Accounting
University of ilorin
Kwara state 10/2016 - 10/2021
Senior Secondary School -
Victoria High School
Lagos stateSkills
- Strategic planning
- Multi-line telephone skills
- VIP guest experience
- Fast typing speed
- Office supply management
- Incoming mail distribution
- Client retention strategies
- Clean and neat
- Shipping and receiving
- MS Office proficiency
- Active listening
- Meticulous and organised
- Attention to detail
- Customer-service orientated
Languages
English
Advanced
Timeline
Receptionist
Aiico insurance
2021.11 - 2022.11
Receptionist Assistant
la-fair hotel and lounge
2019.07 - 2020.02
Receptionist
Niphem concept
2018.10 - Current
Master of Science - Management consultancy
The Manchester Metropolitan University
01/2023 -
B.sc - Accounting
University of ilorin
10/2016 - 10/2021
Senior Secondary School -
Victoria High School