Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Damilola Amusan

Wisbech

Summary

Dynamic and dedicated professional with a proven track record at the NHS Cambridgeshire & Peterborough Clinical Commissioning Group. Skilled in conflict resolution and empathetic customer interaction, I excel in managing sensitive situations while ensuring high-quality service. Proficient in data entry and record-keeping, I thrive in fast-paced environments, consistently delivering exceptional support.

Overview

6
6
years of professional experience

Work History

Support Worker (AGENCY WORKER)

BROOK STREET
Treforest
10.2023 - Current

Assisted with daily living activities, including personal hygiene, meal preparation, and medication management.

Nurtured supportive, empathetic environments to address emotional and psychological needs.

Encouraged engagement in activities that foster social interaction and personal development.

Facilitated skill-building activities to enhance independence and self-confidence.

Provided guidance for individuals to learn and practice essential life skills.

Support Worker

KINGSLEY SPECIALIST SERVICES
GLEBE FARM
12.2022 - 08.2023
  • Provided support to residents, addressing care needs for rooms, clothing, and emotional well-being.
  • Maintained high standards of care by assisting residents with personal care and daily living activities.
  • Supported residents with limited mobility and physical or learning difficulties using appropriate aids.
  • Collaborated with nursing staff to ensure delivery of quality resident care.
  • Recorded and reported resident observations in care plans to maintain accurate records.
  • Adhered to home policies and procedures to ensure safe working practices for residents and staff.
  • Followed security protocols to safeguard residents, visitors, belongings, and property.

Health Care Assistant

HC-ONE
10.2021 - 11.2022
  • Company Overview: MANOR HOUSE CARE HOME
  • Assisted Residents in all aspects of their care needs (e.g
  • Physical, emotional), provided attention when needed, whilst ensuring Residents retained their comfort and dignity
  • Closely monitored Residents who may be confused and/or who may demonstrate behaviour that challenges to ensure the safety and welfare of themselves and others
  • Assisted in the delivery of care for Residents who are dying or with a progressive illness to ensure a dignified End of life
  • Answered the telephone appropriately, respond according, and pass on messages promptly to ensure a high standard of customer care
  • Accurately documented care given, and report concerns as necessary
  • MANOR HOUSE CARE HOME

Patient Helpdesk Call Handler- Band 4

NHS Cambridgeshire & Peterborough Clinical Commissioning Group
Remote
01.2022 - 03.2022
  • Acted as the first point of contact for dealing with any queries from patients in relation to outpatient.
  • Handled confidential and sensitive information using computerized information systems, including the e-Referral Service software.
  • Checked procedure waiting times on behalf of the patient.
  • Liaised with acute providers and escalated to the team leaders where necessary to provide a resolution for the patient.
  • Used complex interpersonal techniques to potentially manage highly emotional situations with empathy and tact, particularly when dealing with distressed patients who may be angry or emotionally distressed after hearing waiting times.
  • Temporary contract.

Eating Disorder Support Worker- HCA

ELYSIUM HEALTHCARE-RHODESWOOD HOSPITAL
04.2021 - 10.2021
  • Company Overview: HATFIELD, HERTFORDSHIRE
  • Provided care for children and young people aged 8-18 years with eating disorders or with learning disabilities who required residential care, working on tailored treatment programmes designed for the individual needs of each young person
  • Provided high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation
  • Supported the young people using a therapeutic approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life
  • Supported the children with their everyday lives and activities as well as offering invaluable behavioural and verbal support
  • Worked with other healthcare professionals to ensure that all care needs meet the highest possible standards resulting in being an excellent team player
  • HATFIELD, HERTFORDSHIRE

Inbound Client Service Advisor

NATIONAL INDUSTRIAL COURT OF NIGERIA
Remote
11.2018 - 11.2019
  • Served as first point of contact for clients, ensuring prompt attention to inquiries.
  • Managed diaries for multiple solicitors, facilitating efficient appointment scheduling.
  • Provided real-time scheduling support by booking appointments and minimizing conflicts.
  • Coordinated department's daily queries, adhering to service level agreements.
  • Arranged travel logistics while screening calls and directing inquiries appropriately.
  • Adjusted schedules based on client cancellations and requests for new appointment dates.
  • Collaborated on special projects while maintaining independent responsibility for ongoing tasks.

Education

Master’s - Criminology

University of Stirling
Scotland
10.2021

Bachelor of science - International relations

Obafemi Awolowo University
Osun State, Nigeria
02.2018

Skills

  • Conflict resolution and complaints handling
  • Verbal and written communication
  • Data entry and record-keeping
  • Empathetic customer interaction
  • Microsoft Office proficiency
  • Proactive detail orientation
  • Independent remote work
  • Time management and multitasking

Languages

English
First Language

References

References available upon request.

Timeline

Support Worker (AGENCY WORKER)

BROOK STREET
10.2023 - Current

Support Worker

KINGSLEY SPECIALIST SERVICES
12.2022 - 08.2023

Patient Helpdesk Call Handler- Band 4

NHS Cambridgeshire & Peterborough Clinical Commissioning Group
01.2022 - 03.2022

Health Care Assistant

HC-ONE
10.2021 - 11.2022

Eating Disorder Support Worker- HCA

ELYSIUM HEALTHCARE-RHODESWOOD HOSPITAL
04.2021 - 10.2021

Inbound Client Service Advisor

NATIONAL INDUSTRIAL COURT OF NIGERIA
11.2018 - 11.2019

Master’s - Criminology

University of Stirling

Bachelor of science - International relations

Obafemi Awolowo University
Damilola Amusan