Damilola Agekameh
Salford,Manchester
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Unite Students
Manchester
07.2024 - 09.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
Market Research Advisor
Acorn Retail Promotions
Manchester
02.2024 - 06.2024
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Answered customer enquiries with excellent customer service skills.
- Delivered telesales scripts clearly to engage callers with relevant service information.
- Cold-called customers from assigned contact lists to build new business.
Ticketing Executive
Chobham Travels
Woking, Surrey
02.2023 - 01.2024
- Created and communicated clear, detailed itineraries ahead of travel.
- Identified potential selling opportunities within booking process, including car hire and insurance.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Managed high volumes of incoming calls using VoIP system.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Conducted calls professionally and politely to maintain excellent service standards.
Education
Master of Arts - Film
University for the Creative Arts
Farnham 01.2023 - 01.2024
Bachelor of Arts - Mass Communication
Babcock University
Ogun State, Nigeria 08.2014 - 06.2019
x10 GCSEs -
Doregos Private Academy
Lagos, NigeriaSkills
- Adaptability
- Customer loyalty building
- Exceptional communication
- Multi-tasking
- Active listening
- Creative problem solving
- Time Management
- Empathy
Timeline
Customer Service Representative
Unite Students
07.2024 - 09.2024
Market Research Advisor
Acorn Retail Promotions
02.2024 - 06.2024
Ticketing Executive
Chobham Travels
02.2023 - 01.2024
Master of Arts - Film
University for the Creative Arts
01.2023 - 01.2024
Bachelor of Arts - Mass Communication
Babcock University
08.2014 - 06.2019
x10 GCSEs -
Doregos Private Academy
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