Damilare Aduragbemi Abiodun
Sunderland
Summary
Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Accenture
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Advisor
Teleperformance
07.2023 - 10.2023
- Provided excellent service to a diverse range of customers and clients
- Worked on an inbound channel and supporting with online queries from customers who are inquiring about their application for funds
- Supporting customers with a variety of vulnerabilities ranging from low to high
- Efficient use of Salesforce, Zendesk, Knowledge Base and LA Portal.
Customer Service Advisor & Sales Representative (Hybrid)
AiHub
08.2022 - 05.2023
- Communicated frequently with customers to ensure smooth collaboration based on their orders
- Received and processed orders
- Maintained and updated sales and customer records using Microsoft Office software including Word, Excel, and PowerPoint
- Gave direct feedback from customers to the CEO
- Communication with several logistics company for smooth and excellent deliveries to our customers
- Responded to queries obtained from customers in a satisfactory and respectful manner.
Teaching Staff/Admin Officer
De-Unitheo College
07.2021 - 07.2022
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional usages
- Planned and implemented lesson to meet national standards
- Fostered team collaboration between through group projects
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Graded and evaluated student assignments, papers and projects.
Personal Assistant
Pilar College of Health Technology
06.2020 - 07.2021
- Organized meetings and prepared platforms for the arrival of the Provost
- Supervised and monitored project work on site and staff performances within the college
- Set-up the library for students' convenience and monitor their reading activities
- Created catalogue for new inventory and updated the database using Microsoft excel
- Kept a budget to repair, replace or get new reading materials
- Used various methods such as oral presentation, personal relationships, etc
- To provide instructions to individual students and the general class
- Created an interactive classroom environment for students, researching and recommending new products to properly aid this
- Identified and ordered appropriate book and instructional materials.
Factory Worker
De Royal Company
02.2014 - 05.2014
- Operated production line equipment
- Assembled goods on a production line
- Monitor production and carry out basic testing and quality checks
- Measure, grade and feed raw materials into production machinery
- Packed goods ready for shipment
- Report equipment faults to maintenance staff.
Education
Bachelor of Science - Urban and Regional Planning
Ladoke Akintola University of Technology
Ogbomoso2020
Skills
- Active Listening
- Memory Retention
- Effective Communication
- Efficient usability of systems
- Time management
- Empathy
- Product Knowledge
- Dispute Resolution
- Customer Care
- Data Confidentiality
- Order Processing
- Complaint Resolution
- Customer Experience
- Microsoft Office Suite
Additional Information
I am a good listener and good speaker. I have developed the ability to communicate clearly and effectively foster positive customer relations and contribute to the overall efficiency of the organization.
Leadership Experience
I am caring and able show empathy to customer or service user. Amongst others, great solving problem skills, am flexible, can adapt to new standards to help support the client or service user.
Education
other
Custom Section
- B.Tech in Urban and Regional Planning, Ladoke Akintola University of Technology, Oyo State, Nigeria
- Pre-degree Diploma, Ladoke Akintola University of Technology, Oyo State, Nigeria
- West African Examination Council (WAEC), Bisam International School, Lagos State, Nigeria
References
Available upon request.
Timeline
Customer Service Representative
Accenture
02.2024 - Current
Customer Service Advisor
Teleperformance
07.2023 - 10.2023
Customer Service Advisor & Sales Representative (Hybrid)
AiHub
08.2022 - 05.2023
Teaching Staff/Admin Officer
De-Unitheo College
07.2021 - 07.2022
Personal Assistant
Pilar College of Health Technology
06.2020 - 07.2021
Factory Worker
De Royal Company
02.2014 - 05.2014
Bachelor of Science - Urban and Regional Planning
Ladoke Akintola University of Technology