Summary
Overview
Work History
Education
Skills
Accomplishments
References
Activities And Sports
Skills - Ict
Certification
Timeline
Generic

Damian Marquess

Newtownabbey

Summary

Dynamic Fire & Security Apprentice with hands-on experience at Dalkia EDF Group, excelling in security system installation and technical troubleshooting. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in fire alarm inspection and CCTV monitoring, ensuring compliance and optimal performance in all installations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fire & Security Apprentice

Dalkia EDF Group
07.2023 - Current
  • Provided technical support and repairs for security alarm systems to ensure optimal performance.
  • Installed and configured security alarm systems according to customer specifications.
  • Replaced defective components in security alarm systems following manufacturer guidelines.
  • Conducted inspections of fire alarm systems to verify compliance with safety regulations.
  • Performed testing on newly installed or modified fire alarm components prior to site departure.
  • Programmed and maintained fire alarm systems in commercial, industrial, and institutional settings.
  • Installed access control systems, including card readers and door locks, adhering to industry standards.
  • Monitored CCTV footage to identify suspicious activities and unauthorized access.

Fire & Security Apprentice

PIP Fire and Security
09.2022 - 06.2023
  • Installation and Repair of Fire alarm, Security alarm, CCTV and Access Control systems.
  • Preventative maintenance of Fire alarm, Security alarm, CCTV and Access Control systems.
  • Provide excellent customer service skills.
  • Working as a team to get all relevant jobs finished on time.

Concierge

Lisnasharragh & Andersonstown Leisure Centre
11.2019 - 09.2022
  • Working as part of a large team within the Centre to ensure customer safety.
  • I provide a very high level of customer service, building relationships with many regular customers, catering to their individual needs.
  • I have strengthened my communication skills through dealing with customer complaints and resolving problems with the focus being on customer satisfaction.
  • My duties include selling memberships, dealing with membership enquiries, making new bookings for customers and meeting the monthly membership targets.
  • At the end of every shift, I have the responsibility of cashing up and reconciling my transactions on the banking software. This requires accuracy when under pressure to ensure the correct amount is taken and that all monies, credit cards and cheques are reconciled correctly.

Customer Service Advisor

B&Q Newtownabbey
10.2018 - 11.2019
  • I was always front of house in this job therefore I had to provide a very high level of customer service to ensure the customer had the best experience possible.
  • My duties included returning items for customers, helping customers find different kinds of products throughout the store, welcoming customers as they came into the store and serving customers at the checkouts.
  • This job taught me how to work under pressure, how to work as a team and how to ensure that every customer is getting the best experience possible.

Bar Staff/Waiter

Dockers Club
Belfast
08.2017 - 09.2018
  • Company Overview: Belfast
  • My duties in this roll included taking drinks orders, ringing through orders on the till, keeping note of stock at the start and end of every shift, bringing customers their drinks to their tables, lifting empty glasses from tables and dealing with customer related issues.
  • Belfast

Work Experience Placement

Lloyds Banking Group
10.2017 - 10.2017
  • Shadowing senior members of staff.
  • I got an insight into the different banking enquiries customers may have and the solutions needed to resolve the queries.
  • In this placement I completed a mathematical banking online test to achieve the Chartered Banking Foundation certificate.

Education

GCSE - 3B, 4C, including a B in mathematics and a C in English

Edmund Rice College
Newtownabbey
06.2018

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Hotmail
  • Computer systems
  • Building computers
  • Security system installation
  • Alarm system maintenance
  • Technical troubleshooting

Accomplishments

  • Electric Principles Exam Pass, 04/01/23
  • Chartered Banking Foundation Reward, 10/01/17
  • Key stage 3 top math’s student, 11/01/16

References

Available on request.

Activities And Sports

  • Competed in cross country running, representing school and running club throughout Ireland.
  • Currently training one to two times a week in the gym and running outdoors.
  • Volunteered as a coach within North Belfast Harriers running club, obtained coaching assistant badge.
  • Developed teamwork skills by planning sessions and liaising with coaches.
  • Self-taught in building and coding using Javascript and HTML.

Skills - Ict

  • Proficient in Microsoft software packages (Word, Excel, PowerPoint).
  • Highly competent in electronic communication (Microsoft Outlook, Hotmail).
  • Knowledge of various computer systems and experience in building own computer.

Certification

  • Vesda Training - 17/10/25
  • Kidde Gas Training - 04/10/25
  • Electric Principles Exam - April 2023
  • Chartered Banking Foundation Reward - October 2017
  • Irish Speaking Fáinne – Silver Award - June 2015

Timeline

Fire & Security Apprentice

Dalkia EDF Group
07.2023 - Current

Fire & Security Apprentice

PIP Fire and Security
09.2022 - 06.2023

Concierge

Lisnasharragh & Andersonstown Leisure Centre
11.2019 - 09.2022

Customer Service Advisor

B&Q Newtownabbey
10.2018 - 11.2019

Work Experience Placement

Lloyds Banking Group
10.2017 - 10.2017

Bar Staff/Waiter

Dockers Club
08.2017 - 09.2018

GCSE - 3B, 4C, including a B in mathematics and a C in English

Edmund Rice College

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Damian Marquess