Damian Gilvary

Reporting to the Hotel Owners of this 42 bedroom & suites hotel.

• Large event space with 4 event rooms total capacity almost 900 guests.
• Popular local restaurant and bar with average weekly 1000 covers
• Average weekly total revenue £120,000
• Increased tripadvisor score from #48 to #3 remaining top 5 for the last 2 years out of 273 properties.
• Built high-performing teams to achieve organisational objectives.
• Introduced effective cost control measures, reducing unnecessary expenditure increasing annual turnover by 14%
• Identified new business opportunities, leading to market expansion increasing occupancy in both bedrooms and event space.
• Awarded Entertainment Venue and Wedding Venue of the year.
• Finalist for Hotel of the Year & Music Venue of the Year - LCN Awards 2023
• Partnered with management team to optimise operations and reduce costs.

Reporting to Owner, Signature Living, of these 147 bedrooms, (sleeping 698 guests) 4* Liverpool City Centre Hotels

• Managed both hotels, with 18 Head of Department report
• Leading a team of 178 team members across both sites
• Responsible for total 12 million turnover, Achieving 96.2% occupancy in 2019
• Presented budget monthly to owners and directors
• Responsible for staffing restructure saving £250,000 based on previous model
• Starred in BBC1 Documentary, ‘A Hotel Like No Other - The Shankly.
• Maintained the hotel Top 5 spot on Tripadvisor out of 603 properties.
• Streamlined operational procedures for enhanced team efficiency.
• Devised and executed marketing strategies, resulting in increased brand visibility - Hotel awards UKs Most "Instagrammable" hotel.

• Hotel Opening Delayed due to planning matters therefore relocated to Liverpool to manage The Shankly Hotel

• Reporting to General Manager of this 170 guest bedroom 4* City centre hotel
• Manage all elements of hotel, with 12 Head of Departments report
• Leading a team of 125 team members
• Achieved £435,922 growth year on year, £8.31 on rate, £7.19
• On REVPAR while maintaining Occupancy
• Exceeded budget by £237,326 with 6.1% growth year on year 2017
• Set the Hotel Yearly Budget & presented to the Board of Directors
• Achieve the budget as set out on a monthly period, ensuring the
• Profitability of the departments is built on
• Solely Responsible for a 144 Bedroom, restaurant, bar & hotel
• Lobby refurbishment, Responsible for hotel payroll savings, with revenue up 41k on last
• Year with 33% wage cost, Jan 2017 38% wages
• Increased Team Member Employee survey by 4% on DALATAs
• Benchmark

• Reporting to General Manager of this 170 guest bedroom 4* hotel
• Responsible for Managers & entire Front Office and Accommodation departments
• Ensuring high level of guest satisfaction as well as for the financial results of the departments with a focus on controlling the expenses such as room cost, supplies and ensuring maximum room revenues are achieved
• Ensuring the daily smooth running of the hotel operations, being a point contact for guests, managers & employees as well as directing any necessary changes to ensure seamless guest service
• Graduated - Dalata Elevate General Manager Development

• Reporting to Director of Operations of this 279 bedroom 5* Hotel, generating 22 million net per annum.
• Managed team rosters to maintain optimal customer service levels.
• I became an excellent team leader to teams members, who commands great respect within the team and among colleagues
• I demonstrated this by focusing on building great relationships with the guests, ensuring my team instilled mottos for example ‘Its all about the guest' and reminding them that they are the ‘start and the end of the guests journey'.

• Managed day to day Front Office operations to ensure all Hilton Brand Standards are met and exceeded
• Implemented Departmental Training for all team members and Ensured all training was relevant, up to date and that staff knowledge of hotel products, services and policies was maintained to a very high standard
• Maximised revenue by up selling and seeking sales leads
• Monitored guest satisfaction, compiled reports and took actions to Improve overall guest experience / satisfaction
• Utilised excellent communication skills and developed working Relationships within all hotel areas
• Maintained excellent rapport with hotel guests and front office Team members
• Awarded Front of House Manager of the Year, Institute of Hospitality Janus Awards
• Awarded Hilton Metro Division Customer Service Award 2013 for Hilton UK & Ireland

Part Time Job alongside role at Hilton

• Managed all Executive Lounge team members whilst playing an Active role in the Supervision of all Front Office team
• Ensured all staff were knowledgeable about regular guests, Hilton Honors Members and VIPs
• Ensured a high level of customer service was maintained at all times
• Ensured guest correspondences were responded to within desired time frame and communicated feedback to all departments for implementation
• Personally liaised with and provided bespoke customer service Experience to VIPs, Celebrities, Politicians and Conference Organisers.
• Added value to the customer experience and added value to the Hotel through increased revenue generation of returning customers
• Ensured hotel operations ran smoothly and dealt with any issues that arose in professional and courteous manner.

Reporting to the Front Office Manager of this 195 Bedroom 5* Hotel

Roles and Responsibilities:

• Supervised all aspects of the Front Office operation
• Front Desk, Concierge and Door, Guest Relations and Executive Lounge, Night Operations, and Switch Board
• Awarded Front Office Colleague of the year
• Provided excellent customer service for improved guest satisfaction.
• Maintained professional work environment with effective supervision of front office team.
• Streamlined check-in and out processes to enhance guest experience.