Damian Bos

• Leading a portfolio of accounts > £5million, driving strategic and digital change for major multinational organisations
• Providing senior governance for accounts, delivering bespoke product solutions, strategic visions and integrated client partnerships
• Strong UX/UI collaboration - target audience workshops / interviews, prototyping and testing through to final design implementation
• Collaborative governance of client delivery through account management of multiple teams of project managers, product owners, technical architects, CX designers and engineers
• Helping clients build strategic roadmaps through our consulting products, Northstar and Compass, building both strategic visions and capability to deliver
• Strong C-suite client relationships across all accounts, delivering NPS (Net Promoter Score) in top 10% across the agency
• Experience across B2B and B2C, including pharmaceuticals, FinTech, public sector and charity
• Leading internal account planning to drive clients' strategic visions and commercial growth for the agency
• Working with new business team to deliver RFP and pitch responses, winning and onboarding 3 new major clients in 18 months
• Building a global animal healthcare account from £500k year 1 to £3.2m year 3, now the third largest account in the agency, with the highest margin

TalkTalk

• Business lead on TalkTalk
• A truly integrated agency team of 38 people across account handling, creative, planning, digital and media, working as the sole agency for all TalkTalk communication and digital requirements
• Leading ATL, acquisition, customer and digital communications, creative and strategic direction of client business including:
• Quarterly and seasonal acquisition campaigns - DRTV, radio and digital
• Ongoing UX, design and build across consumer sites
• ECRM ownership across broadband, TV and phone product streams
• Leading the transition of the agency team from the&partnership office to TalkTalk's head office, creating an agency hub within the client marketing department

Value Retail

• Business lead on Value Retail, the owners of Bicester Village and 10 other luxury retail Villages through Europe and China
• Leading digital, creative and strategic direction of client business including:
• Creative, UX, design and build of 9 new Village websites and China based Village sites
• Implementation of pan-European eCRM program including pilot loyalty program in Spain
• Middle East and China digital and partnership programs driving tourists to Villages
• Introduction of customer segmentation across European Villages

• Working with founder / owner, to develop streamlined systems and processes to assist agency growth
• Leading new business acquisition and existing client development
• Overseeing account handling team of 8 across all agency accounts
• And working closely with head of creative services to refine scheduling, briefing process, concept development and campaign budgeting.