Damene Hepworth
Prudhoe,Northumberland
Summary
Expert in warehouse operations, audit processes, and health and safety compliance. Strong communication, time management, and coaching skills enhance team performance. Achievements include significant improvements in packing efficiency and picking accuracy while maintaining safety standards. Aiming to leverage extensive experience to drive operational excellence in logistics.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Pulper Mill Operator
Fourstones Papermill, Hexham, Northumberland
Hexham, Northumberland
2024.05 - 2026.02
- Directed production operations in paper mills, transforming recycled paper into pulp.
Executed machinery operation for consistent and effective production.
Implemented routine maintenance checks to maintain equipment performance.
Ensured stringent quality control measures for superior pulp quality.
Collaborated with engineering teams to streamline production workflows.
Complied with safety regulations to ensure a secure working environment.
Warehouse operative / FLT & Instructor
DHL supply chain Prudhoe
Prudhoe, Northumberland
2022.04 - 2024.05
- Executed daily warehouse operations, including picking and packing pallets for loading.
Replenished pick ring using forklift truck to maintain inventory efficiency.
Unloaded trailers and scanned pallets for delivery to designated locations.
Loaded full boards and picked pallets onto appropriate trailers for dispatch.
Operated crane to store and retrieve pallets from high bay efficiently.
Functioned as Class One yard shunter, ensuring correct trailer loading.
Delivered comprehensive MHE training and conducted re-assessments as qualified instructor.
Customer Service Advisor
AA Insurance Services, Newcastle
Newcastle
2019.01 - 2022.01
- Managed inbound calls in a busy contact centre to facilitate midterm adjustments on car insurance policies.
Ensured compliance with company processes and FCA regulations throughout customer interactions.
Identified customer vulnerabilities to deliver appropriate coverage and outcomes.
Liaised with external organisations while maintaining strict data protection standards.
Reported instances of fraud and money laundering to uphold organisational integrity.
Addressed team member queries regarding declined policies as a departmental broker.
Communicated with underwriters to assess risk levels and adjust policies accordingly.
Supported new trainees by allowing live call observation and providing coaching.
Warehouse operative
DE Group, Prudhoe
Prudhoe
2019.01 - 2019.01
- Picked and packed products promptly according to sales invoices, ensuring compliance with health and safety regulations and company work practices.
Owner Operator
DH Transport & Home Service, Basel
Basel
2015.01 - 2019.01
- Managed daily maintenance and repair services for homes and gardens, ensuring high standards.
Coordinated transportation of furniture and executed full home removals efficiently.
Subcontracted to international moving companies, delivering comprehensive packing and removal services.
Conducted pre-moving surveys and health and safety audits to promote workplace safety.
Education
GCSE -
Brayton High School
Selby, North Yorkshire 1987.09 - 1992.06
Lift Truck Instructor - Production
RTITB
UK 2023.06 - 2023.06
FLT Counter Balance - Production
DHL Test Centre
UK 2023.06 - 2023.06
Skills
- Communication skills
- Time management
- Audit processes
- Assessment strategies
- Packing efficiency
- Coaching techniques
- Health and safety compliance
- Picking accuracy
- Warehouse operations
- Trailer operation
Certification
- RTITB Instructor Course 2023
- The RTITB instructor course equipped me with the skills to train forklift operators, covering essential training techniques, compliance standards, and practical assessments. The Content of the course included: training techniques, regulations and compliance, assessment skills, and practical forklift training. After completion I was able to learn how to effectively deliver engaging and safe forklift training, understand current safety regulations, and master assessment methods.
- FLT Counter Balance Course 2023
Timeline
Pulper Mill Operator
Fourstones Papermill, Hexham, Northumberland
2024.05 - 2026.02
Lift Truck Instructor - Production
RTITB
2023.06 - 2023.06
FLT Counter Balance - Production
DHL Test Centre
2023.06 - 2023.06
Warehouse operative / FLT & Instructor
DHL supply chain Prudhoe
2022.04 - 2024.05
Customer Service Advisor
AA Insurance Services, Newcastle
2019.01 - 2022.01
Warehouse operative
DE Group, Prudhoe
2019.01 - 2019.01
Owner Operator
DH Transport & Home Service, Basel
2015.01 - 2019.01
GCSE -
Brayton High School
1987.09 - 1992.06