Damaris Ramenaden

• Optimised website products, including key product information, imagery, category organisation, cross selling and SEO keywords, to improve visibility and maximise sales.
• Designed blogs and tutorials to increase organic search visibility and website traffic, generate sales and enhance customer experience.
• Implemented email marketing campaigns that enhanced online presence, promoted offers and revitalised slow-selling products, elevating open rate to 40%.
• Created social media content highlighting key products, advertising sales promotions and building brand awareness.
• Fostered strong relationships with key customer groups to ensure business confidence and loyalty remained high at all times.
• Consistently maintained inventory to ensure stock levels were accurate and items replenished in a timely manner.
• Picked, packed and checked over 50 customer orders daily, ensuring products were appropriate and of the highest quality.
• Delivered exceptional customer service with extensive knowledge that ensured each visit was personalised, memorable and positive.

Specsavers Optical Group Ltd, December 2016-May 2018

• Supported design, development and launch of Global Leadership Development (GLD) blended learning programme.
• Assisted in establishing, administering and managing content for in-house social media platform (SAP Jam) for leadership community.
• Created marketing literature and infographics to boost GLD programme engagement and effective social media use.
• Conducted over 300 qualitative and quantitative evaluations, used data for trend analysis, stakeholder communication and success celebration.

Stonewater Housing Association, May 2013 - May 2018

• Identified, designed and implemented in person and blended learning solutions for regulatory and soft skills training.
• Scripted and authored immersive and engaging e-learning courses for over 600 staff across UK.
• Evaluated training outcomes against business goals, proposing ongoing training solutions to enhance skills.
• Managed rebranding of existing training material and designing new training initiatives during business migration.

• Identified, designed and delivered bespoke training initiatives for over 300 individuals and teams across various UK locations.
• Conducted evaluations and monitoring of training effectiveness against specific business objectives.
• Executed Learning and Development strategy aligned with business goals and customer needs.
• Provided learner-focused insights that supported project implementations and aligned training proposals.
• Arranged meetings, distributed agendas, recorded minutes, and ensured follow-up on action items.

• Identified, designed and delivered coaching and training for over 50 existing and aspiring First Line Managers.
• Designed and authored over 40 e-learning courses to enhance employee skills across business.
• Provided administrative support for Learning Management System (LMS) to track course attendance and regulatory compliance.
• Facilitated one-to-one and group coaching sessions to boost employee performance and career progression.
• Executed Train the Trainer programme to cultivate aspiring trainers within the organisation.
• Delivered Induction training programme to over 250 new employees.