Damaris Mugane
Andover ,Hampshire
Summary
Dedicated healthcare professional with extensive expertise in personal care and elderly companionship. Demonstrates exceptional skills in patient relationship building, communication, and confidentiality adherence. Proficient in vital signs monitoring, medication administration, and dementia care, ensuring compassionate and individualised care for each patient. Committed to promoting personal hygiene and safeguarding knowledge while maintaining professionalism and cultural sensitivity. Aspires to enhance patient well-being through responsive listening and effective teamwork.
Overview
32
32
years of professional experience
Work History
Care Assistant (COS no. C2G6D28066E)
Beryl Care Services
Andover , Hampshire
03.2023 - Current
- Provided exceptional care to residents while fostering dignity and independence
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Respected privacy and dignity of each resident during provision of care services.
- Encouraged independence among patients whilst assisting them with tasks.
- Provided attentive first-hand care, comfort and safety to patients.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Submitted reports to manager regarding status of client.
- Delivered excellent customer service by addressing concerns of patients' families.
- Ensured safe environment by maintaining orderliness and cleanliness in facility.
- Provided emotional support to patients, improving their mental wellbeing.
- Monitored client health conditions and reported immediate issues to manager.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Managed challenging behaviour sensitively, adopting person-centred approach
- Provided emotional support and companionship, building trusting relationships.
- Coordinated with family members, providing updates and involving them in care decisions.
- Engaged in respectful communication, respecting dignity of those in care.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Maintained excellent patient relationships by going extra mile to attend to their needs and provide ongoing support.
- Aided in bathing, dressing and general mobility.
- Helped patients improve mental wellbeing by providing helpful and happy service throughout care.
- Positioned and transported patients in wheelchairs or on movable beds
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Assisted patients in basic hygiene requirements, including bathing, washing and dressing.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Conducted risk assessments to identify potential hazards within care setting.
- Contributed to case management processes on general ward, assisting with charting and patient intake.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Counselled patients on pain management and medication risks with strong focus on substance abuse prevention.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Facilitated social activities, encouraging interaction and community within care home.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Readied treatment rooms and patient beds to reduce backlogs and support timely interventions.
- Supported care teams with comprehensive care delivery by following up on laboratory tests and diagnostic imaging results.
- Assisted in implementation of care plans, tailored to individual needs.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Changed and reapplied dressings on patient wounds and injuries for optimum healing.
- Cleaned rooms and sanitised kitchen workspaces.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Positioned and transported patients in wheelchairs or on movable beds.
- Reviewed individualised care plans, making changes based on progress and required improvements.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Provided care to patients following detailed care and rehabilitation plans.
- Completed regular checks on patient vitals, condition and recovery.
- Kept patients, carers and families updated on health conditions through regular communications.
- Assisted in administration of various medications and taking samples from patients when required.
- Managed counting and ordering of establishment supplies, including medication, food and bedding
- Managed counting and ordering of establishment supplies, including medication, food and bedding.
- Monitored ward patients and reported concerns to senior nurses
- Monitored ward patients and reported concerns to senior nurses.
- Delivered massage and other non-pharmacological pain relief measures to patients.
- Sorted and administered medication to patients following doctor specifications.
- Enhanced patient outcomes, educating on disease prevention and wellness measures to reduce symptoms.
- Monitored supply usage and reported low-stock items to proactively replenish inventory.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
Customer Care Assistant
Dr Ritesh shah
Nairobi , Nairobi
07.2014 - 03.2023
- Acted with care and diligence in all customer transactions, responding effectively to personalised needs.
- Addressed customer complaints calmly and professionally, seeking swift resolution for positive outcomes.
- Delivered consistently high levels of customer care, enhancing satisfaction ratings and customer loyalty.
- Conducted follow-up calls to verify resolution of issues and to gauge customer satisfaction levels.
- Implemented feedback received from customers to improve service delivery and enhance customer experience.
- Developed personal rapport with repeat customers, recognising their preferences and tailoring services accordingly.
- Provided warm, friendly welcome to customers, advising of current promotions and offers to increase average spends.
- Delivered exceptional service by understanding customer needs and recommending suitable products or services.
- Ensured customer areas remained spotlessly clean and tidy, upholding high store standards.
- Collaborated with team members to develop strategies for improving customer satisfaction and loyalty.
- Engaged with customers through live chat, offering real-time assistance and reducing wait times.
Caregiver
Frontier lifeline heart hospital
Chennai, India
12.2013 - 06.2014
- Demonstrated patience, empathy, and respect in all interactions, fostering a positive care environment.
- Offered companionship and emotional support, building trusting relationships with clients.
- Supported patients in maintaining personal appearance and hygiene, improving self-care and self-respect.
- Closely monitored client behaviour, reporting changes or concerns to doctors or families for prompt resolutions.
- Assisted with personal hygiene tasks, including bathing and grooming, to maintain client dignity.
- Improved patient mobility and independence by assisting patients in physical exercise and physio.
- Utilised effective communication skills to understand client needs and respond appropriately.
Patient Services Assistant
Dr. Jyoti Saha clinic
Nairobi , Kenya
01.1996 - 12.2010
- Conducted patient satisfaction surveys, gathering feedback to identify areas for service improvement.
- Delivered high-quality customer service, addressing patient enquiries and concerns with empathy and professionalism.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic workflow.
- Managed telephone and face-to-face communication, directing enquiries and messages to appropriate departments.
- Maintained a clean and organised reception area, creating a welcoming atmosphere for patients and visitors.
- Processed insurance claims and liaised with insurance companies, reducing patient financial burdens.
- Implemented infection control protocols in waiting areas, promoting a safe environment for patients and staff.
- Collaborated with healthcare professionals to ensure coordinated and comprehensive patient care.
- Assisted patients with filling out necessary forms and documentation, aiding in the smooth processing of their care.
- Utilised healthcare software for patient registration, appointment booking, and record keeping, improving operational efficiency.
- Administered first aid and basic life support in emergency situations, contributing to patient safety.
- Facilitated patient admissions, discharges, and transfers, contributing to efficient patient flow through the facility.
- Supported patients with mobility needs, providing assistance to navigate the facility safely and comfortably.
- Provided essential administrative support by managing patient records, ensuring confidentiality and data accuracy.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Built rapport with customers through courteous and professional communications.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Assisted in the administration of various medications and taking samples from patients when required.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Cleaned rooms and sanitised kitchen workspaces.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Positioned and transported patients in wheelchairs or on movable beds.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Engaged in continuous professional development activities to enhance knowledge and skills in patient care.
- Monitored and replenished stock levels of medical supplies in patient areas, ensuring readiness for healthcare provision.
- Organised patient information leaflets and educational materials, facilitating informed healthcare decisions.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Processed and issued product orders and service upgrades for customers.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
- Negotiated with suppliers to resolve product issues on behalf of customers, securing replacements or refunds when necessary.
- Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport.
- Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
- Implemented feedback gathering mechanisms, improving service delivery and enhancing customer experience.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
- Spearheaded community engagement initiatives, enhancing brand visibility and fostering positive local relations
- Spearheaded community engagement initiatives, enhancing brand visibility and fostering positive local relations.
- Facilitated seamless returns and exchanges, adhering to company policies while prioritising customer convenience.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
- Led weekly team meetings to discuss performance metrics, encouraging a culture of continuous improvement and excellence.
- Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
- Reviewed and updated service protocols regularly, ensuring compliance with regulatory standards and industry guidelines.
- Streamlined communication channels between departments, ensuring timely resolution of customer issues.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
- Crafted and disseminated informative newsletters, keeping customers up-to-date with new products and services.
- Aided in bathing, dressing and general mobility.
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Changed and reapplied dressings on patient wounds and injuries for optimum healing.
- Kept patients, carers and families updated on health conditions through regular communications.
- Reviewed individualised care plans, making changes based on progress and required improvements.
- Provided care to patients following detailed care and rehabilitation plans.
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
Patient Care Attendant
Dr. Vidul Choksey clinic Aga Khan Hospital
Nairobi , Kenya
01.1995 - 01.1996
- Monitored vital signs such as blood pressure and temperature, providing critical data for healthcare team assessments.
- Maintained a clean and safe environment by sanitising rooms and equipment, minimising infection risks.
- Administered medication under supervision, following strict protocols to maintain patient safety and health.
- Utilised electronic health records systems to update patient information, ensuring accuracy and confidentiality.
- Provided emotional support to patients and families, offering reassurance and companionship to enhance well-being.
- Advocated for patients' rights and needs, acting as a liaison between patients, families, and healthcare providers to ensure respectful care.
- Assisted with end-of-life care, providing comfort and support to terminally ill patients and their families during difficult times.
- Facilitated patient mobility by supporting with walking, transferring, and using mobility aids, reducing the risk of falls.
- Managed patient appointments and transportation arrangements for external medical consultations, enhancing access to healthcare services.
- Monitored vital signs such as blood pressure and temperature, reporting any abnormalities to nursing staff promptly.
- Participated in team meetings and training sessions, continuously improving skills and knowledge in patient care.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Monitored clients' physical and mental health, promptly reporting any concerns to relevant healthcare providers.
- Provided companionship, actively listening to clients, and engaging in meaningful conversation to combat loneliness.
- Participated in training sessions and workshops to stay informed about current practices in personal care.
- Proactively attended to every need required from clients, no matter how big or small.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
- Helped patients with feeding, drinking and administering medication when required.
- Acted quickly and appropriately during emergencies, following various protocols depending on the situation.
- Supported clients with transportation needs when required, such as walking and pushing wheelchairs.
Patient Care Attendant
Kenyatta National Hospital
Nairobi , Kenya
09.1992 - 12.1994
- Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to maintain hygiene standards.
- Maintained clean and safe environment by sanitising rooms and equipment, minimising infection risks.
- Administered medication under supervision, following strict protocols to maintain patient safety health.
- Provided emotional support to patients and families, offering reassurance and companionship to enhance well-being.
- Advocated for patients' rights and needs, acting as liaison between patients, families, and healthcare providers to ensure respectful care.
- Facilitated patient mobility by supporting with walking, transferring, and using mobility aids, reducing risk of falls.
- Prepared and served nutritious meals, adhering to dietary requirements and promoting healthy eating habits.
- Monitored vital signs such as blood pressure and temperature, reporting any abnormalities to nursing staff promptly.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Involved clients in decision-making to promote independence.
- Maintained clean and safe environment, reducing chances of infections.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Operated hoists to move clients in and out of bed.
Education
Some College (No Degree) - Administration
Graffins College
Nairobi, Kenya 01.1995 - 12.1996
Some College (No Degree) - Care Certificate Standards 1 - 15
Beryl Care Services
Nairobi, Kenya 08.2022 -
Computer studies - Computer applications and packages
Data sector Ltd
Nairobi, Kenya 01.1998 - 12.1999
First Aid and preliminary nursing - Health
St. John's Ambulance Nairobi
Nairobi, Kenya 06.1991 - 02.1992
KCSE GRADE D - Secondary school education
KABETE HIGH SCHOOL
Nairobi, Kenya 01.1986 - 11.1989
KCPE 30 POINTS - Primary Education
Kibichiku Primary School
Nairobi, Kenya 01.1975 - 11.1985
Skills
- Personal hygiene promotion
- Communication
- Healthcare and safety
- Patient relationship building
- Professionalism
- Teamwork
- Vital signs monitoring
- Personal care
- Confidentiality adherence
- Mobility assistance
- Personal care assistance
- Patient risk assessment
- Mobility support
- Pulse and temperature checks
- Medication administration
- Manual handling
- Patient bathing
- Record keeping
- Patient handling and positioning
- Time management
- Bedmaking
- Patient safeguarding
- Dementia care expertise
- Meal preparation
- Assisting with personal hygiene
- First Aid
- Elderly companionship
- Safeguarding knowledge
- Patient observations
- Pain level assessment
- Urine sample collection
- Pressure area care
- Cultural sensitivity
- Medicine administration
- Patient transfer
- Responsive listening
- Bathing and dressing assistance
- Activities of Daily Living
- Confidentiality understanding
- Elderly care
- Compassionate care
- Individual Care Approach
Languages
English
Beginner (A1)
A1
Affiliations
- I like socializing meeting different people of different cultures and background.
ONLINE COURSES
- Care Certificate standards 1 to 15
- Manual and handling certificate
- Dying, Death and bereavement certificate
- Everyday English language for frontline overseas care staff course Certificate
level 1 & 2
- Dementia care
- Medication
- Data Security and Protection e-learning
- First Aid course Certificate
Timeline
Care Assistant (COS no. C2G6D28066E)
Beryl Care Services
03.2023 - Current
Some College (No Degree) - Care Certificate Standards 1 - 15
Beryl Care Services
08.2022 -
Customer Care Assistant
Dr Ritesh shah
07.2014 - 03.2023
Caregiver
Frontier lifeline heart hospital
12.2013 - 06.2014
Computer studies - Computer applications and packages
Data sector Ltd
01.1998 - 12.1999
Patient Services Assistant
Dr. Jyoti Saha clinic
01.1996 - 12.2010
Patient Care Attendant
Dr. Vidul Choksey clinic Aga Khan Hospital
01.1995 - 01.1996
Some College (No Degree) - Administration
Graffins College
01.1995 - 12.1996
Patient Care Attendant
Kenyatta National Hospital
09.1992 - 12.1994
First Aid and preliminary nursing - Health
St. John's Ambulance Nairobi
06.1991 - 02.1992
KCSE GRADE D - Secondary school education
KABETE HIGH SCHOOL
01.1986 - 11.1989
KCPE 30 POINTS - Primary Education
Kibichiku Primary School
01.1975 - 11.1985
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