Hospitality/Hotelier
Damanjeet Kaur
Maldron Hotel
Greater London,Catford
Work Preference
Desired Job Title
Guest Relations AssociateWork Type
Full timeLocation Preference
On-siteHybridLocation:
Greater London, Catford, GBLondon, ENGOpen to relocation:
NoImportant To Me
Career advancementCompany culturePersonal development programmesTeam building / company retreatsStock options / equity / profit sharingSummary
5+ years of hospitality experience in fast-paced, guest-facing roles. Supports busy hospitality environments by coordinating with colleagues, training new starters and contributing to smooth service during peak periods. Handles guest queries, complaints and special requests with professionalism, care and prompt action.
4
Languages
1
Certification
10
Years of experience
Work History
Trainee Receptionist(Work Placement)
- Welcomed guests and clients warmly, creating a positive first impression of the organisation.
- Coordinated front office operations, managing guest bills, invoices, and refunds to ensure seamless service and communication across departments.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Directed incoming calls to relevant staff members, facilitating efficient communication across the organisation.
Front Desk Coordinator
9 Months- Coordinated walk-in taxis and minibuses during peak arrival times to ensure smooth transport operations
- Resolved customer complaints to enhance satisfaction and improve service quality
- Maintained accurate records and streamlined office administration for efficient operations
- Answer emails, phone calls and other correspondence
Food and Beverage Assistant
5 Months- Hosting duties, take food & drinks orders, serve food and beverage in an all day dining restaraunt.
- Prepare hot & cold beverages, including cocktails, tea & coffee.
- Deliver room-service orders to five-star standards through careful, on-time execution.
- Following LQA standards step by step to make sure guests have an exceptional breakfast experience.
- Working effectively with my colleague to split bar and restaurant work to make sure all guests are satisfied with our service.
Food and Beverage Assistant
1 Year 5 Months- Host, placed food & drink orders, and served meals and beverages promptly; assisted Manager in training new staff and preparing SOPs to enhance colleague effectiveness and improve customer service.
- Delivered high standards of guest service aligned with Maldron's brand values, ensuring guest satisfaction.
- Facilitated seamless breakfast operations to enhance guest experience.
- Prepared cold beverages, including cocktails, and hot beverages, contributing to a diverse menu offering.
Events Waitress
1 Year 7 Months- Greet guests, taking orders, preparing and serving beverages
- Preparation for events, meetings, dinners and conferences. Serve food and beverages.
- Led team during high-volume lunches and dinners, coordinating event setups with agencies.
- Collaborated with team members to ensure smooth service delivery during busy periods. and prepare mise en place.
- Assisted the in-room dining department as waitress and butler, serving guests and attending to VIP needs.
Bartender
9 Months- Managed bar and till operations to ensure smooth guest transactions., guest ordering and complaint handling
- Performed opening and closing duties to ensure readiness for service and compliance with health standards
- Managed stock levels and rotation to maintain product quality and availability
Commis Waiteress
2 Years 2 Months- Prepared mise en place and served food and beverage to ensure quality and timely delivery
- Covered Barista shifts for Afternoon Tea and Dinner service to maintain service continuity
- Managed back of house operations and coordinated food pass during breakfast service
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waitress
3 Months- Take orders and deliver food and beverage
- Greeted and seated guests at tables to ensure a pleasant dining experience
- Collaborated with team to maintain smooth operations in all-day dining restaurant, enhancing guest satisfaction
- Prepared diverse hot and cold beverages, supporting event waitressing during weddings to elevate guest experience
Covid
8 MonthsShop Assistant (Work Experience)
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed financial transactions and assisted customers with a positive attitude, fostering a welcoming environment.
- Restocked shelves to ensure product availability and organised displays for a professional appearance.
- Maintained tidy shelves through visual merchandising, enhancing product visibility and customer experience.
Sales Assistant (Work Experience)
3 Months- Guided customers in product selection, providing tailored advice to ensure satisfaction and meet specific needs.
- Responded promptly to customer enquiries, delivering accurate information about products and services to support informed purchasing decisions.
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance product visibility.
Education
QCI Level 5 - Tourism with French QCI Level 6 Component Certificate in GDS (Global Distribution Systems)
Leaving Certificate - Secondary School
Bachelors of Business - Hotel Management
- First year: Passed all practicals by working in different departments, such as housekeeping, restaurant, bar, and kitchen service
- Second year: Completed second-year placement in food and beverage at The Connaught Hotel in 2021 Due to personal reasons had to drop out of the course.
Skills
Food and beverage service
Cocktail preparation
Barista expertise
Food safety knowledge
Order processing accuracy
Payment processing
Cash handling
Event coordination
Guest relations
Customer service excellence
Complaint handling
Service recovery
Query management
Effective communication
Team collaboration
Multitasking efficiency
Active listening
Empathy in interactions
Staff onboarding
Microsoft Office proficiency
Complaint handling
Query management
Barista expertise
Certification
- - HACCP, Food Safety Authority of Ireland (Level 2)
- - Tourism with Business (Level 5)
- - Fire Chair Evacuation Certificate
- Dalata Reach Programme Certificate
- Dalata Heart of Hospitality
Language Skills
-English (Fluent)
-Irish (Conversational)
-Hindi (Basic)
-Punjabi (Basic)
Hobbies & Interests
- Member of Charity and Social Society, SCHM 2020- 2021, - Member of the Choir Society, SCHM 2020- 2021, - Member of 'Shannon Town United' Soccer Club 2016-2021, - Saint Caimin's Community School's 'Saint Vincent De Paul' Charity Committee, - Poetry, acting, singing and song-writing
Accomplishments
- - Munster GAA Primary School Coaching Certificate 2017 Bronze
- - Gaisce (President's) Award Won various bronze and gold medals in football
- - Won Employee of Month twice (June & August 2025)
Timeline
Food and Beverage Assistant
Clayton Hotel London Wall
05.2026 - Current
Food and Beverage Assistant
Maldron Hotel
05.2025 - Current
Bartender
The Stewart Arms
08.2023 - 05.2024
Events Waitress
The Berkeley Hotel
08.2023 - 03.2025
Commis Waiteress
The Connaught
05.2021 - 07.2023
Waitress
The Falls Hotel & Spa
05.2021 - 08.2021
Covid
Lockdown
03.2020 - 11.2020
Trainee Receptionist(Work Placement)
Mercure Hotel (Centre Parlement)
02.2020 - 02.2020
Front Desk Coordinator
Shannon Airport Cabs
05.2019 - 02.2020
Shop Assistant (Work Experience)
Shannon Fruit & Veg
02.2018 - 02.2018
Sales Assistant (Work Experience)
Euro Giant
02.2017 - 05.2017
Limerick College of Further Education
QCI Level 5 from Tourism with French QCI Level 6 Component Certificate in GDS (Global Distribution Systems)
Saint Caimin's Community School
Leaving Certificate from Secondary School
Shannon College of Hotel Management
Bachelors of Business from Hotel Management