Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Dalvinder Kaur

Pinner

Summary

Accomplished Principal Consultant with proven expertise in organisational assessments and optimisations. Expert in assessing systems, controls and procedures for weaknesses and opportunities for improvement. Specialises in manufacturing and healthcare organisations.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Principal Consultant - Digital Workplace Services

HCLTech
London
09.2021 - Current
  • Define clients' digital journey and align it with their overarching vision to ensure a cohesive strategy.
  • Design comprehensive strategic roadmaps translating into cohesive client interactions meeting business aims.
  • Analyse market trends, resulting in informed strategic decision-making.
  • Define XLAs and establish quantifiable benefits aimed at enhancing both user and customer experience metrics.
  • Research emerging technologies, keeping abreast of industry advancements.
  • Demonstrate cutting-edge technologies, such as Boston Robotics, Generative AI, Connected Workplace, and Sustainability solutions at the Fluid Experience Centre in London, showcasing their application and benefits.

Transformation Lead - Digital Workplace Services

HCLTech
Noida, India
10.2018 - 09.2021
  • Accelerated digital transformation by implementing innovative strategies and technological solutions like end point analytics, self-healing, live chat, chatbot etc.
  • Led transformative Proof of Concept initiatives, driving value realisation through integrated solutions.
  • Spearheaded company-wide training on new technology adoption, resulting in increased staff competency in digital platforms.
  • Promoted an agile work culture, encouraging flexibility and innovation in project execution.
  • Developed tailored technology solutions for specific business needs leading to enhanced productivity.
  • Collaborated with cross-functional teams to execute digital initiatives effectively whilst ensuring alignment with overall business goals.

Solution Advisory - Digital Workplace Services

HCLTech
Noida, India
07.2016 - 09.2018
  • Pre-sales solution architect - Digital Workplace Services.
  • Presented road map and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
  • Developed a deep understanding of client needs to propose tailored solutions.
  • Drafted persuasive proposal documents for winning new business contracts.
  • Tailored product demonstrations based on customer requirements, improved client satisfaction levels.
  • Supported contract negotiations with key stakeholders whilst ensuring client needs were met.

Transformation Manager - Digital Workplace

HCLTech
Noida, India
07.2014 - 06.2016
  • Drove transformation initiatives including self-heal solutions and proactive monitoring of endpoints
  • Boosted operational efficiency, reduced downtime and heightened user satisfaction
  • Achieved transformation goals with the execution of comprehensive transformation projects.
  • Created performance metrics for monitoring the progress of transformation projects effectively.
  • Developed success metrics for transformation solutions, enhancing ROI

Service Line Manager - Business Productivity

HCLTech
Noida, India
07.2013 - 06.2014
  • Managed escalated support, cost optimization, and resource allocation for business productivity
  • Developed standard metrics for USD, RDS and GAM technologies in the enterprise
  • Managed business productivity service line, focusing on EUC technical assessment ownership and client discussions
  • Led identification of automation opportunities to enhance business outcomes through optimisation and integrations
  • Led enhancement of operational processes with a focus on continuous improvement.

Service Delivery Manager

Wipro
Noida, India
12.2011 - 06.2013
  • Managed end-to-end service delivery of captive engagement, achieving process excellence.
  • Led monthly and quarterly performance review meetings with senior management and client.
  • Fostered customer relationships ensuring both profitability and high satisfaction levels
  • Streamlined service delivery processes for enhanced client satisfaction.
  • Led cross-functional teams, improving interdepartmental coordination.
  • Achieved higher client retention by prioritising excellent customer service.

People & Delivery Manager

iGate Patni (Capgemini)
Noida, India
05.2006 - 11.2011
  • Led service delivery in application support for 800+ applications for a US based beverage manufacturing company
  • Managed team performance and conducted annual appraisals
  • Developed Individual Development Plans for team members in collaboration with HR and training
  • Initiated quarterly rewards and recognition programmes with Senior Management, enhancing staff motivation
  • Managed forecasting, planning, scheduling and attrition for team operations
  • Developed and maintained scorecards to track team's performance

Education

Master of Computer Applications - Computer

IGNOU
India
01.2002 - 12.2004

Bachelor of Science - Botany, Chemistry

HNBGU
Dehra Dun, India
08.1998 - 07.2001

Skills

  • Strategic planning
  • Data analytics
  • Stakeholder engagement
  • Client relationship management
  • Customer experience design
  • Artificial intelligence
  • Agile methodologies
  • Influencing senior stakeholders
  • Managing high-performance teams
  • Cross-Functional collaboration
  • Customer Service
  • Operations management
  • Strategic consultancy
  • Strong leadership skills
  • Transformational leadership

Affiliations

  • Interior designing, gardening and fitness is my passion

Accomplishments

Red Ladder Award for exceptional performance and potential women leader.

Recognised and awarded in O2 achievers league


  • Executed a comprehensive consulting exercise in end-user services for Texas' largest transmission and distribution electric utility, driving alignment and advancement in their transformation journey.
  • Spearheaded a cutting-edge workplace consulting engagement for a Finland-based forest bioindustry, resulting in precise quantification of their customer experience.
  • Achieved a significant deal win valued at $150 million in total contract value (TCV) over 5 years within the Financial Services sector.
  • Achieved savings of $1.2 million in the existing business through transformative initiatives.
  • Secured a 3-year account renewal, generating $25 million in total contract value (TCV) for a US-based Oil & Gas company.

Timeline

Principal Consultant - Digital Workplace Services

HCLTech
09.2021 - Current

Transformation Lead - Digital Workplace Services

HCLTech
10.2018 - 09.2021

Solution Advisory - Digital Workplace Services

HCLTech
07.2016 - 09.2018

Transformation Manager - Digital Workplace

HCLTech
07.2014 - 06.2016

Service Line Manager - Business Productivity

HCLTech
07.2013 - 06.2014

Service Delivery Manager

Wipro
12.2011 - 06.2013

People & Delivery Manager

iGate Patni (Capgemini)
05.2006 - 11.2011

Master of Computer Applications - Computer

IGNOU
01.2002 - 12.2004

Bachelor of Science - Botany, Chemistry

HNBGU
08.1998 - 07.2001

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Dalvinder Kaur