Daljit Lally
Wolverhampton,West Midlands
Summary
Results-driven NHS Fire and Security Account Manager with a strong history of managing fire and security solutions for NHS accounts. Delivered strategic account management and secured white space deals, while overseeing high-value contracts in prisons, hospitals, and the public sector. Focused on optimising safety protocols and operational efficiency through effective customer relationship and account management.
Overview
39
39
years of professional experience
1
1
Certification
Work History
NHS FIRE AND SECURITY ACCOUNT MANAGER
Johnson Control International
Birmingham, West Midlands
10.2010 - Current
- Managed fire and security solutions for NHS accounts across multiple trusts.
- Collaborated with project teams and end users to determine optimal solutions.
- Designed, proposed, and oversaw installation, commissioning, and handover of security systems.
- Secured white space deals to grow accounts annually, consistently exceeding targets.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
Senior Engineering Specialist
ADT Fire And Security
Birmingham, West Midlands
10.1991 - 10.2010
- Managed contracts in prisons, hospitals, and public sector for high-value clients.
- Oversaw client relationships to ensure contract compliance and satisfaction.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Led adherence to internal safety and operational procedures to reduce risks and costs by protecting employees, equipment and property.
- Oversaw the maintenance and upgrade of engineering equipment, ensuring operational efficiency and compliance with safety standards.
- Managed supplier relationships, negotiating contracts and ensuring timely delivery of materials and components.
Fire Protection Service Engineer
Fire and security Limited
Shifnal, Shropshire
07.1987 - 10.1991
- Managed PSA account for military sites in UK, ensuring compliance with life safety systems to protect personnel and assets.
- Supported team managing government and council properties under major contract, ensuring adherence to safety regulations.
- Analysed fire incident data to identify trends and develop preventative strategies, enhancing future safety protocols.
- Participated in reactive team to maintain operational systems 24/7 with minimal downtime.
- Achieved first-time fix rate through expertise and availability of essential parts.
Education
NVQ Level 2 - 224 ELECTRONICS COURSE
Heath Park High School
Wolverhampton1986
Skills
- Customer relationship management
- Account management
- Excellent communication
Languages
Hindi
Intermediate
B1
Punjabi
Upper Intermediate
B2
Urdu
Elementary
A2
Certification
- BAFE
- FIA
Hobbies and interests
- Assist at the Local Sikh Temple when free and at functions
- Captain of the Premier league pool team
Timeline
NHS FIRE AND SECURITY ACCOUNT MANAGER
Johnson Control International
10.2010 - Current
Senior Engineering Specialist
ADT Fire And Security
10.1991 - 10.2010
Fire Protection Service Engineer
Fire and security Limited
07.1987 - 10.1991
NVQ Level 2 - 224 ELECTRONICS COURSE
Heath Park High School