Daliya Majidi

• Achieved cost reduction of £84,174.80 through strategic decision-making.
• Generated monthly reports, detailing issues, incurred costs, and the department responsible, for submission to management.
• Conducted meetings with internal team leaders to enhance efficiency and service consistency.
• Processed refunds, exchanges, and credit notes, offering tailored solutions to customer issues.
• Managed complex customer queries effectively, enhancing their trust in the company.
• Collaborated with sales and marketing teams, ensuring unified approach towards customers.

• Analysed customer complaints and implemented corrective actions accordingly
• Negotiated effectively with clients to drive mutually beneficial outcomes, reinforcing customer trust and brand loyalty.
• Delivered consistent follow-ups post services and sales, ensuring complete customer satisfaction.
• Played key role in updating CRM systems.

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• Oversaw financial operations, conducted training sessions, and managed transfer processes to improve efficiency.
• Managed administrative tasks and leveraged customer insights to develop targeted sales strategies.
• Advised customers on fashion trends and tailored recommendations, resulting in increased sales and customer satisfaction.
• Enhanced team collaboration, especially during peak periods, to maintain seamless operations.