Dalil Yousfi
purchasing administrator
Lincoln
Summary
Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Purchase Administrator
Krystals
Lincoln, LIN
01.2024 - Current
- Mentored and motivated junior procurement staff to consistently meet and exceed department KPIs.
- Enabled accurate cost tracking by maintaining and updating purchase records in EMS.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
- Created development programmes to boost supplier performance, resulting in 65% higher customer satisfaction levels.
- Negotiated purchasing and payment terms that generated £12000
- Minimised customer complaints by verifying procured items met required quality standards.
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Defined KPI targets to maintain solid standards
- Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
- Directed daily operations to achieve maximum output and reduce costs.
- Administered expenditure, preventing budget overages with successful control strategies.
Account Manager
Motorfinity group
Newark
05.2023 - 01.2024
- Consistently met and exceeded department targets.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Chased overdue payments and distributed invoices for up-to-date accounting.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Identified key entry points to enhance market penetration and maximize returns
- Developed and implemented strategies to increase client retention
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Facilitated client satisfaction and renewed customer relations to drive growth
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price
- Attended monthly sales meetings and quarterly sales trainings
- Consulted with businesses to supply accurate product and service information
Leasing account manager
Motorfinity group
Newark
03.2023 - I currently work here
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
- Increased profits by negotiating favourable terms and pricing.
- Facilitated client satisfaction and renewed customer relations to drive growth
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Liaised with marketing and sales teams to develop targeted campaigns
- Developed and implemented strategies to increase client retention
Production Operative
Autocraft Drivetrain Solutions
Grantham
01.2022 - 11.2022
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Used hand trucks and forklifts to load, unload and transport items.
- Adjusted machines to increase productivity for runs.
- Examined incoming materials and compared to documentation for accuracy and qualities
- Organized work to meet demanding production goals
- Took on additional shifts during peak work periods to keep projects on schedule
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Resolved issues quickly to maintain productivity goals
- Used equipment properly to avoid workplace hazards or injuries
- Troubleshot production issues and provided timely solutions
- Weighed and measured items to prevent waste and meet quality standards
- Inspected final products to assess compliance with quality standards and established tolerances
Delivery Driver
Deliveroo
lincoln
10.2020 - 11.2020
- Obtained signatures on invoices and credits to maintain compliant documentation.
- Notified management of vehicle safety concerns and issues.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
Costumer Service Assistant
Snc Fathi
Tebessa
10.2018 - 07.2019
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
- Offered basic technical support for clients on wide range of company products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Described products to customers and how best to care for merchandise.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Conducted client and market surveys to identify areas of improvement.
- Answered customer questions about product availability and shipment times.
- Gathered and verified data from customers to promote marketing initiatives.
- Organized and scheduled customer orders to appropriate departments.
Production Assistant
Snc Fathi
Tebessa
01.2018 - 09.2018
- Created and updated records and files to maintain document compliance.
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
- Managed digital assets and resources for business, promotional and routine filming use.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie talkies to coordinated production activities
- Completed wide range of tasks in diverse filming areas to support operations
- Supported current production needs by moving items between equipment, conveyors, and staging areas
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment
- Monitored production budget to track expenditures and control costs
Administrator
Tunisiebooking
Tebessa
01.2017 - 12.2017
- Produced high-quality communications for internal and external use.
- Prepared meeting rooms and materials and recorded important information.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Supported data entry team with custom forms and reports created in Excel and Adobe Creative Suite.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Using computer working with Microsoft packages ( word, excel, video editing)
- Collected, validated, and distributed information to employees
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
Education
Certificate of Higher Education - A SAF expert is an automotive finance specialist.
Specialist Automotive Finance
Newark, NottinghamshireBachelor - Management And Economics
Directory Educations Tebessa
Tebessa Algeria International Year Business And Management - Business And Management
Lincoln University
Lincoln Economics And Commerce And Management Science - Economics And Commerce And Management Science
University of Larbi Tbessi
Tebessa Algeria Foundation Of Digital Marketing And E-commerce - Online
Google Coursera
United Kingdom Google IT Support Professional Certificate - IT. Support
Coursera
Online ElTS English Language - English Language
Oxford International
Brighton Skills
Strategic planningProduct promotionsCustomer RelationsMicrosoft Office package skilled
Great customer service skill with an ability to have supportive, empathetic conversations Great attention to detail when checking/inputting documentation and dataExcellent organisation skills and the ability to prioritiseStrong organizational skillsTeamwork and interpersonal skillsTechnology and software skillsProblem-solving skills
Great customer service skill with an ability to have supportive, empathetic conversations Great attention to detail when checking/inputting documentation and dataExcellent organisation skills and the ability to prioritiseStrong organizational skillsTeamwork and interpersonal skillsTechnology and software skillsProblem-solving skills
Sales expertise
Procurement expertise
Multi-tasking
Financial administration
Account management
Sales trend statistical analysis
Certification
SAF Spécialiste automotive finance specialist
Accomplishments
- Improved Trustpilot reviews by successfully handling customer complaints and implementing monthly staff training.
- Achieved certification through the Chartered Management Institute (CMI).
Additional Information
- https://www.linkedin.com/in/dalil-yousfi-1b961420b
Timeline
Purchase Administrator
Krystals
01.2024 - Current
Account Manager
Motorfinity group
05.2023 - 01.2024
Leasing account manager
Motorfinity group
03.2023 - I currently work here
Production Operative
Autocraft Drivetrain Solutions
01.2022 - 11.2022
Delivery Driver
Deliveroo
10.2020 - 11.2020
Costumer Service Assistant
Snc Fathi
10.2018 - 07.2019
Production Assistant
Snc Fathi
01.2018 - 09.2018
Administrator
Tunisiebooking
01.2017 - 12.2017
Certificate of Higher Education - A SAF expert is an automotive finance specialist.
Specialist Automotive Finance
Bachelor - Management And Economics
Directory Educations Tebessa
International Year Business And Management - Business And Management
Lincoln University
Economics And Commerce And Management Science - Economics And Commerce And Management Science
University of Larbi Tbessi
Foundation Of Digital Marketing And E-commerce - Online
Google Coursera
Google IT Support Professional Certificate - IT. Support
Coursera
ElTS English Language - English Language
Oxford International