DALHA ABDI
RUISLIP,United Kingdom
Summary
Expert in relationship building and clear communication across diverse contexts. Extensive background in public speaking, customer persuasion, and problem-solving to achieve targeted outcomes. Recognized for effectively managing complaints and objections, ensuring outstanding service delivery under pressure. Proven track record of reliability and adaptability, consistently meeting challenging objectives.
Overview
6
6
years of professional experience
Work history
Customer Service Team Member
Ocado
London, England
2026.01 - 2026.07
- Interact with customers daily, providing professional and friendly service in fast-paced environment.
- Handle customer queries, concerns, and delivery-related issues while working to find suitable solutions.
- Communicate clearly with wide range of customers and remain calm when dealing with challenging situations.
- Work to high standards while managing busy workload and meeting company expectations.
- Build positive relationships with customers through effective communication and helpful attitude.
Patient Transport Driver
Oncue
London, ENG
2025.08 - 2025.12
- Transported patients safely and professionally to and from hospitals, medical appointments, and healthcare facilities.
- Communicated with patients throughout journeys, providing reassurance and support where needed.
- Built rapport with wide range of people while maintaining calm, patient, and professional approach.
- Assisted passengers with getting in and out of vehicles and ensured were comfortable throughout their journey.
- Managed journeys efficiently, followed schedules, and communicated with relevant teams regarding delays or changes.
- Worked independently while maintaining high standards of safety, reliability, and customer care.
Customer-Facing Delivery Role
Argos
London, ENG
2024.01 - 2025.08
- Interacted directly with customers during home deliveries in professional and friendly manner.
- Resolved customer queries and ensured satisfaction at point of delivery.
- Communicated clearly and positively with wide range of customers.
- Managed busy schedule while maintaining strong timekeeping and performance.
- Represented company professionally during all customer interactions.
Delivery Operative (Christmas Temp)
Royal Mail
London, England
2023.12 - 2024.01
- Delivered parcels and interacted with customers across residential areas.
- Built confidence speaking with members of public on daily basis.
- Worked under time pressure while maintaining service quality and accuracy.
- Developed resilience and independence while working across different delivery routes.
- Managed busy workload and completed deliveries efficiently within required timeframes.
Customer Service Team Member
Ocado
London, England
2023.09 - 2023.12
- Handled customer complaints and delivery issues through effective communication.
- Resolved problems by listening carefully, explaining solutions, and reassuring customers.
- Built strong communication and persuasion skills when managing customer concerns.
- Worked in fast-paced, target-driven service environment.
Support Worker
Elite Care
London, ENG
2022.03 - 2022.06
- Communicated with vulnerable individuals in calm, respectful, and supportive manner.
- Built trust and rapport with clients through empathy and patience.
- Managed sensitive conversations while maintaining professionalism and confidentiality.
- Adapted communication style to meet needs of different individuals.
- Developed strong interpersonal and communication skills through daily interaction with clients.
Multi-Skilled Operative (COVID Testing Site)
Sodexo
London, ENG
2022.01 - 2022.04
- Guided members of public through COVID testing procedures confidently and professionally.
- Communicated instructions clearly to large and diverse groups of people.
- Supported elderly and vulnerable individuals by providing reassurance and assistance.
- Answered questions and helped members of public understand testing process.
- Worked effectively in busy, high-pressure, public-facing environment.
Customer Service Representative
Sitel
London, England
2021.01 - 2021.09
- Managed high volumes of customer enquiries and complaints in professional manner.
- Developed strong communication and problem-solving skills when dealing with customer issues.
- Maintained professionalism during challenging and sometimes difficult conversations.
- Followed structured service processes while adapting communication to individual customer needs.
- Worked efficiently in fast-paced customer service environment.
Education
Certificate of Higher Education - Tech sales
TechStride
London 2026-07
Level 3 Extended Diploma - Computing
Richmond College
London GCSEs - 5 GCSE’s (A-C)
Abbotsfield School
London 2016-07
Skills
- Face-to-face communication and rapport building
- Public speaking in busy environments
- Resilience and motivation
- Customer persuasion and problem-solving
- Target-driven mindset
- Complaint resolution and objection handling
- Calm professionalism and adaptability
- Reliable, punctual, and energetic
ADDITIONAL INFORMATION
- Full UK Driving Licence
- Experienced professional driver
- Comfortable working independently and in fast-paced environments
- Available for customer-facing and sales-focused roles
Timeline
Customer Service Team Member
Ocado
2026.01 - 2026.07
Patient Transport Driver
Oncue
2025.08 - 2025.12
Customer-Facing Delivery Role
Argos
2024.01 - 2025.08
Delivery Operative (Christmas Temp)
Royal Mail
2023.12 - 2024.01
Customer Service Team Member
Ocado
2023.09 - 2023.12
Support Worker
Elite Care
2022.03 - 2022.06
Multi-Skilled Operative (COVID Testing Site)
Sodexo
2022.01 - 2022.04
Customer Service Representative
Sitel
2021.01 - 2021.09
Certificate of Higher Education - Tech sales
TechStride
Level 3 Extended Diploma - Computing
Richmond College
GCSEs - 5 GCSE’s (A-C)
Abbotsfield School